Product Support Analyst-1

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Analyst-1 based in India.

This is a remote, customer-facing application support role focused on delivering high-quality Level 1 and Level 2 technical assistance.
You will troubleshoot application issues, investigate root causes, and guide customers toward effective solutions.
The role combines technical problem-solving with strong communication, ownership, and customer service.
You’ll work across a broad portfolio of enterprise applications used in real estate, facilities, and workplace environments.
Success will depend on your ability to manage cases against defined service targets while maintaining a strong customer experience.
You’ll also contribute to knowledge sharing, documentation, process improvements, and cross-functional collaboration.
With opportunities to develop specialist expertise and progress toward advanced technical career paths, this role offers strong potential for long-term growth.