Prescription Experience Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Prescription Experience Specialist based in the United States.

This role is focused on making the prescription journey as smooth, accurate, and efficient as possible for providers and patients.
You’ll own a portfolio of newly onboarded practices while also managing escalated cases that require deeper investigation and follow-through.
The position combines case management, healthcare operations, problem-solving, and high-touch customer support.
You’ll navigate prior authorizations, insurance plans, pharmacies, and affordability programs to help prescriptions move forward without unnecessary delays.
Success requires strong judgment, attention to detail, and the ability to manage complex cases independently in a fast-paced environment.
You’ll work closely with providers, patients, and internal teams, becoming a trusted point of accountability when issues arise.
Strong performers will have opportunities to grow toward Customer Success responsibilities as the function expands.