Onboarding Success Manager I

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Success Manager I based in Brazil.

This is a fully remote, fixed-term opportunity focused on delivering an exceptional onboarding experience for customers and their newly hired team members.
You’ll serve as a key point of contact throughout the onboarding journey, providing guidance, resolving questions, and ensuring accurate information and documentation.
The role involves close collaboration with Legal, Sales, Product, Finance, and other teams to manage requests and escalations effectively.
You’ll help maintain high customer satisfaction while identifying ways to improve processes, knowledge resources, and self-service experiences.
The environment is global, fast-paced, asynchronous, and highly autonomous, with a strong emphasis on customer empathy and operational excellence.
You’ll also have opportunities to leverage AI and workflow automation to improve productivity and create scalable solutions.
This role is ideal for someone who enjoys combining customer success, operations, problem-solving, and the future of global employment.