Senior Manager, Insurance Customer Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Insurance Customer Operations based in the United States.

This is a strategic leadership opportunity at the intersection of insurance operations, technology, compliance, and customer experience. You will lead critical operational initiatives across the policyholder lifecycle while helping build scalable, efficient, and resilient processes. The role partners closely with Product, Engineering, Compliance, Customer Experience, and carrier teams to resolve complex issues and improve operational performance. You’ll use data, customer insights, and process expertise to identify systemic problems and turn them into sustainable solutions. As a people leader, you’ll coach a high-performing team and foster a culture of accountability, curiosity, and continuous improvement. Your work will directly contribute to regulatory readiness, operational integrity, and a seamless customer experience. This is an ideal role for an experienced insurance operations leader who enjoys solving complex problems in a fast-moving, technology-driven environment.