Senior Manager, Customer Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Operations based in the United States.

This is a senior leadership opportunity overseeing global customer operations supporting education-focused products and services.
You will lead a geographically distributed team across the US, UK, and India, ensuring consistent service excellence through a follow-the-sun operating model.
The role combines strategic planning, operational performance management, people leadership, and customer experience optimization.
You’ll use data, customer feedback, and operational insights to identify opportunities and turn them into measurable improvements.
Working across Sales, Marketing, Publishing, and Customer Experience, you’ll influence processes and initiatives that strengthen the customer journey.
You’ll also develop Team Leads and build a culture centered on accountability, collaboration, continuous improvement, and high performance.
This is an ideal role for an experienced customer operations leader who thrives in a global, collaborative, and purpose-driven environment.