Infusion Intake Manager of Client Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infusion Intake Manager of Client Experience based in United States.

The Infusion Intake Manager of Client Experience serves as a key bridge between healthcare clients and internal operational teams throughout the referral and intake journey.
You will oversee referral progression, identify barriers, and ensure patients move efficiently from referral through intake completion and handoff.
The role combines client relationship management, healthcare operations, revenue cycle knowledge, and financial risk awareness.
You will use performance data to identify trends, address root causes, and drive measurable improvements in turnaround times and patient starts.
You will also play a central role in new client implementations, establishing workflows, requirements, escalation paths, and training plans.
Success requires strong communication, sound judgment, analytical thinking, and the ability to coordinate effectively across multiple functions.
This is an opportunity to improve both the client experience and operational outcomes in a fast-paced healthcare environment.