Customer Support Program Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Program Manager based in United States.

This is a high-impact leadership role focused on building and scaling a technical customer support program within a rapidly growing healthcare technology environment.
You will own the support infrastructure, processes, systems, and team needed to deliver reliable service at significant scale.
The role combines strategic program leadership with hands-on technical execution, from ticketing and SLA design to complex troubleshooting and escalation management.
You will act as a key bridge between clinicians, customers, engineering, implementation, and clinical teams.
Your analysis of support trends and customer feedback will help identify systemic issues and directly influence product improvements and engineering priorities.
You will also recruit, coach, and develop a high-performing support organization while establishing scalable knowledge management and quality frameworks.
With substantial growth ahead, this role offers the opportunity to build a mission-critical function from the ground up and make a measurable difference in healthcare delivery.