Senior Customer Success Technical Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Technical Manager based in Brazil.

As a Senior Customer Success Technical Manager, you will take ownership of a high-impact enterprise account and help customers realize measurable value from an innovative SaaS and Generative AI platform.
You will lead strategic adoption, onboarding, training, renewal, and expansion initiatives across complex organizations with multiple business units and stakeholders.
The role combines customer relationship management with data-driven strategy, requiring you to turn usage insights into practical actions that improve engagement and retention.
You will work closely with Customer Success leadership while partnering with Product, Engineering, Creative, and Account Management teams.
Your input will help shape scalable customer success practices, internal playbooks, and product priorities.
The environment is collaborative, fast-moving, and focused on empowering creative teams through responsible and effective use of AI.
This is an excellent opportunity for an experienced customer success professional who enjoys ownership, strategic problem-solving, and delivering tangible business outcomes.