Customer Success Program Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Program Manager based in United States.

This role leads the operating model and execution of a scalable customer success program within a financial solutions environment.
You will oversee launch readiness, customer health, quality, governance, performance management, and operational scalability.
The position combines strategic program leadership with hands-on execution during the early stages of program launch.
You will work closely with enterprise clients and cross-functional teams to establish clear expectations, SLAs, reporting structures, and escalation processes.
Success will depend on your ability to turn operational and customer data into actionable insights and continuous improvement initiatives.
You will also optimize staffing, portfolio coverage, workflows, and management structures as the program grows.
This is a high-impact opportunity for an experienced customer success leader comfortable operating across complex, fast-moving organizations.