Principal Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Customer Success Manager based in United States.

This is a strategic customer leadership role focused on driving retention, value realization, and long-term growth across a portfolio of complex enterprise accounts.
You will own relationships throughout the customer lifecycle, from onboarding and adoption to expansion and executive alignment.
Working closely with Sales, Product, Marketing, Implementation, and Risk teams, you will act as a trusted advisor and voice of the customer.
You will translate customer objectives and industry trends into actionable growth strategies and measurable business outcomes.
The role requires strong executive presence, commercial judgment, and the ability to align diverse stakeholders around shared priorities.
You will help customers navigate complex challenges while identifying opportunities to expand partnerships and introduce new use cases.
This is an influential opportunity for an experienced customer success leader who thrives in high-touch, strategic enterprise environments.