Principal Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Customer Success Manager based in United States.

This is a strategic, high-impact customer success leadership role focused on the success of complex enterprise accounts.
You will own relationships across the full customer lifecycle, from onboarding and adoption through retention, expansion, and long-term growth.
Working with senior customer executives and internal leaders, you will translate business objectives into measurable strategies and outcomes.
The role sits at the intersection of customer success, enterprise SaaS, fraud prevention, payments, and e-commerce.
You will orchestrate cross-functional teams, resolve complex challenges, and serve as a trusted voice for strategic customers.
Success requires strong executive presence, commercial acumen, program management expertise, and exceptional relationship-building skills.
With a remote-first environment and approximately 30% travel, this position offers significant visibility and the opportunity to shape high-value customer partnerships.