Senior Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in the United States.

This is a strategic customer success leadership opportunity focused on complex, high-value enterprise accounts within a fast-moving SaaS environment. You will act as a trusted advisor to senior customer stakeholders, helping them achieve measurable business outcomes and maximize return on investment. The role combines relationship management, renewal strategy, product adoption, account expansion, and technical problem-solving. You will own multi-year success plans, lead executive-level business reviews, and proactively manage customer health and retention risks. Working closely with Sales, Product, Support, Engineering, and Implementation, you will influence both customer outcomes and internal processes. You will also mentor fellow CSMs and help establish best practices across the broader customer success organization.