Contact Center Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Contact Center Lead based in the United States.

This role is a hands-on frontline leadership opportunity supporting a high-performing contact center team in a mission-driven healthcare transportation environment.
You will provide real-time coaching, guidance, and escalation support while helping representatives deliver reliable and compassionate service.
The position combines team leadership, operational oversight, performance monitoring, and problem-solving.
You will act as a subject matter expert and trusted resource for complex rider, client, and operational issues.
Working closely with management and cross-functional teams, you will identify trends, improve processes, and strengthen the overall customer experience.
Success in this role requires sound judgment, urgency, strong communication, and the ability to thrive in a fast-paced, metrics-driven environment.
This is an opportunity to contribute directly to a growing organization while developing valuable leadership and operational expertise.