Cloud Support Engineer (Night Shift - US timing)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cloud Support Engineer (Night Shift - US timing) based in India.

This is a remote, customer-facing technical support role focused on helping enterprise customers maintain reliable, high-performing digital services.
You’ll troubleshoot complex issues across web performance, media delivery, security, and edge computing environments.
The role combines strong networking and Linux expertise with programming knowledge and a customer-first mindset.
You’ll lead technical investigations, coordinate with internal teams globally, and remain accountable for customer issues through resolution.
Working with customers primarily in U.S. regions, you’ll communicate through tickets, email, and online calls while maintaining clear technical documentation.
The position offers exposure to large-scale cloud and internet technologies and opportunities to develop deep subject-matter expertise.
It is an excellent environment for engineers who stay calm under pressure, enjoy solving challenging problems, and want to grow within a global technical organization.