Client Solutions Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Solutions Specialist based in Canada.

As a Client Solutions Specialist, you will be a key point of contact for clients, helping them resolve product, technical, and service-related questions. You will combine empathy, curiosity, and technical problem-solving skills to deliver thoughtful and effective support. The role involves communicating with clients by phone and email while investigating issues and coordinating solutions with internal teams. You will develop deep knowledge of SaaS products and their underlying technology to provide increasingly effective guidance. Your work will directly influence client satisfaction, product adoption, and the overall user experience. This is an 18-month contract role in a collaborative, learning-focused environment with a Monday–Friday schedule from 12 p.m. to 8 p.m. ET.