Bilingual Client Experience Specialist (Inbound & Outbound)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Client Experience Specialist (Inbound & Outbound) based in Canada.

This is an opportunity to become a trusted point of contact for clients while delivering a polished, responsive, and highly personalized experience.
You will manage inbound and outbound interactions across phone, email, and case-management channels, helping clients navigate services and appointments with ease.
The role combines relationship building, customer support, appointment coordination, sales, and problem-solving in a fast-paced healthcare environment.
You will use your communication skills and service expertise to understand client needs and recommend relevant services and solutions.
As part of a collaborative remote team, you will work across departments to ensure seamless service delivery and proactively identify opportunities to improve the client experience.
The position is particularly suited to a resourceful, self-motivated professional who can manage multiple priorities while remaining calm and personable.
Fluency in English and Mandarin and/or Cantonese is essential, making this an excellent opportunity for a bilingual client-service professional to make a meaningful impact.