Workplace Experience Manager - New York City

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

To learn more, visit www.industriousoffice.com/careers.

About the role:

Our Managed by Industrious brand delivers our award-winning service and operational excellence to major enterprise clients in their dedicated, large-scale spaces. We create world-class work environments through seamless operations and exceptional hospitality.

As the Workplace Experience Manager, you will be much more than an office administrator—you are the dedicated, trusted on-site operations and hospitality leader for a single, major client.This is a highly visible, hands-on role where you’ll own the full employee experience for one of our larger clients. You’ll serve as the connective tissue between the physical workplace, the client’s culture, and the people who bring it to life every day.

As one of the first roles of its kind for our brand, this position calls for someone who can blend creativity, operational excellence, and empathy — building a workplace experience our clients can trust and their teams will love.

Unlike our multi-tenant spaces, this role requires a deep, singular focus on one organization’s unique needs, brand standards, and elevated expectations. You will be responsible for driving the momentum of the workplace, orchestrating every detail from the quality of the coffee to the success of large-scale events. You are the operational expert and concierge who ensures a flawless, inspiring environment where every day is a great day at work. Your core mission is to manage all logistics, elevate the client’s brand through impeccable service, and foster a professional environment where their team can thrive.

To achieve this mission you’ll need to be flexible and comfortable with ambiguity as we shape this new product line for Industrious, in partnership with the client.

Key Responsibilities:

Premier Experience & Concierge Service

• Be the face of hospitality and the first point of contact for all employees and guests.

• Provide Admin/Concierge services, including guest registration, new employee onboarding (access, keys, space familiarization), and managing mail/courier services.

• Coordinate "surprise & delight" moments and team-building activations.

Operations & Facility Management

• Manage all facility operations to ensure a flawless environment.

• Oversee key vendors (e.g., maintenance, supplies, shredding).

• Proactively manage inventory, ordering, and stocking of all essential office, conference room, and cafe supplies, ensuring budgets are met.

Employee Engagement & Programming

• Execute a detailed, daily Food & Beverage (F&B) program, including ordering all groceries, managing daily snack/drink offerings, and elevated weekly lunch services.

• Plan and execute weekly happy hours and 2-3 large-scale team events (e.g., social mixers, holiday parties) each month.

• Coordinate monthly employee engagement activations (e.g., volunteering, activity stations).

Required Qualifications

• 4+ years of operations, hospitality, or experience management in a premium environment (e.g., luxury hotel, high-end corporate office, upscale venue).

• Demonstrated history of vendor management, inventory control, and budget oversight.

• Exceptional professional demeanor and polished communication skills—you are comfortable interacting with senior executives and delivering concierge-level service.

• Comfortable with hands-on food service and presentation, including light preparation of items like snack trays, charcuterie boards, and daily grocery handling.

• Proven ability to plan, organize, and execute large and small-scale events flawlessly.

• Technologically savvy with proficiency in common workplace tools (e.g., Google Workspace, scheduling/booking platforms).

• Must be a proactive problem-solver who anticipates needs and can work independently without constant supervision.

Why You’re a Great Fit

You are driven by a need for operational perfection, and you understand that the smallest details make the biggest difference. You are resilient, embrace hard work, and are energized by supporting and elevating a single client's culture through impeccable service. You are ready to independently manage an exclusive, high-profile space where your efforts directly contribute to the client's success.

Compensation:

The base compensation range for this role is $71,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for a target annual bonus of 10% of your base salary.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience.

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.