Senior ServiceNow Developer

About Husch Blackwell LLP

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. We believe that diverse, equitable, and inclusive teams lead to better outcomes and are committed to retaining, recruiting, developing, and promoting talented professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose.

About the Role

Husch Blackwell is seeking a motivated Senior ServiceNow Developer for a long-term fit where you can grow and be valued. This position may be filled remotely in any city with a Husch Blackwell office.

The Senior ServiceNow Developer serves as a senior technical contributor for the ServiceNow platform, responsible for designing, building, and enhancing high quality solutions that support legal practice operations. This role acts as a trusted delivery partner and technical advisor, approaching all interactions with a strong customer service mindset, high engagement, and a commitment to understanding stakeholder needs. You will work closely with attorneys, practice groups, business operations leaders, IT leadership, and fellow ServiceNow team members to translate business requirements into scalable, secure, and maintainable ServiceNow solutions. We encourage curiosity, consultative thinking, and a proactive approach to identifying opportunities where thoughtful configuration, development, and automation can improve service delivery, streamline operations, and enhance the user experience.

Key Responsibilities

• Implement workflows, integrations, data models, and user experiences in alignment with platform standards and best practices.
• Contribute to solution design, develop and test complex functionality, review code and configurations, support platform enhancements, and continuously improve solution quality, performance, and reliability.
• Partner with stakeholders and teammates to solve problems and deliver measurable value through well executed ServiceNow solutions.
• Define and maintain the firm's enterprise ServiceNow architecture, including data models, integration frameworks, workflow standards, and platform governance.
• Lead solution design for major ServiceNow initiatives by translating business and legal practice requirements into scalable technical architectures.
• Partner with attorneys, practice group leaders, business managers, and clients to identify opportunities for operational improvement through ServiceNow capabilities.
• Oversee the technical direction, code reviews, security adherence, best practices, and solution quality of ServiceNow development work performed by internal teams and external partners.
• Conduct architectural assessments of existing workflows and applications to identify inefficiencies, modernization needs, and opportunities for reuse.
• Create and maintain architectural documentation, solution blueprints, reference implementations, and development standards.
• Provide expert guidance on platform performance optimization, upgrade planning, instance health, and lifecycle management.
• Lead pre and post project evaluations to ensure alignment with best practices and continuous improvement.
• Support and advise on process reengineering efforts for litigation, transactional, and business operations workflows across the firm.
• Communicate technical concepts and architectural decisions clearly to executives, cross functional teams, and non technical stakeholders.
• Collaborate with security and governance teams to ensure compliance with firm policies, data privacy standards, and regulatory requirements.
• Recommend new capabilities, automation, integrations, and platform expansions to support firm strategic goals.
• Mentor junior developers and engineers, fostering a culture of high quality engineering practices.
• Additional responsibilities as assigned by senior IT leadership.

Position Requirements

• Minimum of 7+ years of hands-on experience with the ServiceNow platform, including App Engine, Flow Designer, Integration Hub, and CMDB design.
• Proven experience serving as a technical lead for enterprise ServiceNow implementations.
• Deep expertise in workflow design, scripting (JavaScript), platform administration, server maintenance, and upgrade management.
• Proficiency with integration technologies such as REST, SOAP, MID Servers, API design, and third-party system integrations.
• Strong programming skills (e.g., JavaScript, Python, SQL, C#, .NET) and experience building custom applications.
• Experience with RPA, Microsoft Power Platform, Azure services, and enterprise automation tools preferred.
• Exceptional analytical, conceptual, and problem-solving skills.
• Extensive experience eliciting, validating, and documenting business and technical requirements.
• Strong documentation, architectural modeling, and technical writing abilities.
• Prior experience mentoring or leading technical staff strongly preferred.
• Excellent planning, organizational, and time management skills.
• Ability to work independently with minimal oversight and make sound recommendations to senior leadership.

Compensation and Benefits

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position are provided for various states and jurisdictions. Full-time employees receive comprehensive benefits including medical and dental coverage, life insurance, disability insurance, flexible spending accounts, an employee assistance program, Paid Time Off, paid holidays, participation in a retirement plan, and more.

How to Apply

Please include a cover letter and resume when applying.

Key skills/competency

• ServiceNow Development
• Platform Architecture
• Workflow Design
• JavaScript
• Integration Hub
• CMDB Design
• API Design
• Technical Leadership
• Solution Design
• Process Reengineering