Engineering Manager, Customer Studios
Hightouch · San Francisco Bay Area
- Hybrid
- Full-time
- $310,000 / year
- San Francisco Bay Area
✓ Hiring manager found for this role
Email the hiring manager to get a response.
Get their verified email + an intro that's ready to send.
Engineering Manager, Customer Studios
Hightouch · San Francisco Bay Area
Jordan Ellis
Hiring Manager · h•••••@job-boards.greenhouse.io
✍️ Your intro emailReady to send
Subject: Interested in the Engineering Manager, Customer Studios role at Hightouch
Hi Jordan — I came across the Engineering Manager, Customer Studios opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Hightouch stood out because…
🔒 Unlock to read & send
✎ Personalized to your résumé after sign-up.
$1 once
Just this hiring manager
Best value
$9/mo
Unlimited — any job, anywhere
- ✓ Verified email of the hiring manager
- ✓ Intro email personalized to your résumé
- ✓ $9/mo = unlimited — any job link
Secure checkout · cancel anytime
View the original posting ↗
Not recommended alone — most applicants never hear back.
Job highlights
- Lead engineering for a high-growth product.
- Drive product development and technical excellence.
- Focus on team growth, pace, and reliability.
- Solve complex data warehouse performance challenges.
- Leverage AI for enhanced user workflows.
About the role
About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.About The Role
We are looking for an engineering leader to work on Customer Studio, Hightouch’s second major product that provides a purpose-built no-code suite of features that enables anyone, regardless of their SQL experience, to activate data directly from their warehouse. The product has grown extremely quickly, now accounting for half of our revenue, and we’re continuing to invest aggressively in this area. There are still a ton of exciting projects and challenges ahead, which also gives this role the potential to have significant impact. At Hightouch, our engineering leaders serve as both active technical voices and strong people managers. The key outcomes we are looking for from this role include:- Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward. Uphold a high technical bar, while making pragmatic tradeoffs
- Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team
- Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members
- Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene
- People: Foster growth of team members and ensure strong engagement and motivation
- Data Warehouse Performance: We’re consistently pushing the limits of what data warehouses can handle in terms of speed, performance, and interactivity. We explore optimizations generally (e.g. optimizing queries, storing pre-computed state), as well as investigate warehouse-specific improvements.
- Analytics and Experimentation: How can Hightouch help customers build segments and decide what data they want to sync? How can we facilitate experimentation to downstream tools, including tracking the performance of different audiences?
- Real-time Audience Syncing: Our users are always interested in faster syncing and fresher data. As warehouses become more real-time and adopt technologies like CDC, we’re excited to explore real-time audience computation and syncing.
- Generative AI: We’re continuously working on making the user experience of acting on data more seamless, and are optimistic generative AI can enhance user workflows.
What We Offer
We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $220,000 - $400,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish)Key skills/competency
- Engineering Management
- Product Development
- Team Leadership
- Data Warehousing
- Performance Optimization
- Real-time Data Sync
- Generative AI
- Customer Data Platforms (CDP)
- Agile Methodologies
- Technical Roadmapping
Skills & topics
- Engineering Manager
- Software Engineering
- Product Management
- Team Leadership
- Data Engineering
- Customer Data Platform
- AI Marketing
- Remote Work
- SaaS
- Tech Lead
How to get hired
- Tailor your resume: Highlight leadership, technical achievements, and impact in engineering management roles. Quantify your successes with data.
- Craft a strong cover letter: Express your passion for Hightouch's mission and how your skills align with the Engineering Manager role.
- Prepare for technical interviews: Review system design, data warehousing concepts, and team leadership scenarios.
- Showcase people management skills: Be ready to discuss your experience in mentoring, recruiting, and fostering team growth.
- Understand Hightouch’s values: Emphasize your alignment with their focus on impact, humility, kindness, and compassion.
Technical preparation
Master data warehouse performance concepts.,Study real-time data syncing techniques.,Review generative AI applications in workflows.,Practice system design and scalability problems.
Behavioral questions
Describe a time you mentored engineers.,How do you handle project roadmapping conflicts?,Share an example of improving team pace.,Discuss your approach to hiring decisions.
Prefer to apply the usual way?
Not recommended alone — most applicants never hear back. Email the hiring manager first.
Frequently asked questions
- What are the key responsibilities for an Engineering Manager at Hightouch?
- As an Engineering Manager for Customer Studios at Hightouch, you will lead product development, improve team execution pace, be responsible for recruiting and growing the team, enhance system reliability, and foster team member growth and motivation. You will also contribute technically and serve as a people manager.
- What kind of technical challenges will the Engineering Manager at Hightouch work on?
- The role involves tackling complex problems such as optimizing data warehouse performance and interactivity, developing analytics and experimentation features for customer segmentation and data syncing, enabling real-time audience syncing with technologies like CDC, and integrating generative AI to enhance user workflows.
- What is the salary range for the Engineering Manager position at Hightouch?
- The salary range for this position is $220,000 - $400,000 USD per year, independent of location, reflecting Hightouch's remote-first policy. Meaningful equity compensation is also provided.
- Does Hightouch offer remote work opportunities for this Engineering Manager role?
- Yes, Hightouch has a remote-first policy, and the salary for this position is location-independent, indicating that the Engineering Manager role is fully remote.
- What is Hightouch's stance on diversity and inclusion in hiring?
- While not explicitly detailed in the job description, Hightouch emphasizes humility, kindness, and compassion as essential to their success. They also participate in E-Verify post-hire to confirm work eligibility in the U.S.
- How important is prior experience in Customer Data Platforms (CDP) for this role?
- While prior CDP experience isn't explicitly stated as a mandatory requirement, Hightouch's platform is built on CDP technology. Familiarity with customer data platforms and their implications for marketing would be beneficial, but the role emphasizes impact and growth potential over strict years of experience.
- What makes the Customer Studio product at Hightouch significant?
- Customer Studio is Hightouch's second major product, offering a no-code suite for data activation without SQL experience. It has grown rapidly, now accounting for half of Hightouch's revenue, and receives significant investment and aggressive growth focus.