PitchMeAI
Hhaexchange

Sr. Customer Success Manager

Hhaexchange · United States

Location
United States
Posted
2 days ago
Type
Full time / Remote
Salary
Not listed — worth asking early.
Tailored resume — keyword-matched to this role.
Hiring manager — we find who's hiring.
Intro email — drafted to reach them directly.

What the job really is

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

We are seeking a Sr Customer Success Manager to join our growing team. This role will serve as the strategic relationship lead for HHAeXchange's largest national Managed Care Organization (MCO) partners. This position will operate at the corporate level, partnering with executive and enterprise stakeholders to drive alignment, adoption, growth, and long-term customer success across multiple markets and business units. The role will act as a trusted advisor, coordinating cross-functional efforts to address enterprise-wide initiatives, identify opportunities for expansion, and ensure consistent value realization from HHAeXchange solutions across the customer's national footprint.

This role will serve as the point person for designated HHAeXchange clients. The Sr Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution, and offer additional products/services when needed. This position will collect and measure key metrics in order to evaluate client success and business impact. The Sr Customer Success Manager will focus on retaining and growing customer relationships.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Similar roles

Open positions we recommend based on this role.

Job Link