Platform Customer Engineer I, Google Cloud
Google · Bengaluru, Karnataka, India
- On site
- Full-time
- $130,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Partner with sales to advise customers on Google Cloud.
- Solve technical challenges with cloud solutions.
- Architect solutions and lead technical wins.
- Drive new business and customer engagement.
- Develop technical account plans and strategies.
About the role
Platform Customer Engineer I, Google Cloud
About The Job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges. You will drive the technical win and define the delivery and consumption plans. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.
You will focus on identifying, pursuing, and winning new business workloads and driving penetration within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Develop and own the technical account plan and strategy, participating in planning and supporting specific business motions.
- Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
- Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers; continue to lead the technical engagement in the solution phase.
- Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
- Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.
Minimum qualifications
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
- Experience engaging with, or presenting to, technical stakeholders or executive leaders.
- Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
Preferred qualifications
- Experience selling technical solutions in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, Cloud AI, networking, migrations, security.
- Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
- Experience building long-term technical strategies to uncover new workloads with customers.
- Experience migrating applications and services to cloud platforms.
- Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, penetration testing).
Key skills/competency
- Cloud Native Architecture
- Customer-Facing Support
- Cloud Engineering
- Virtualization and Containerization
- Technical Stakeholder Engagement
- Programming Languages
- Systems Design
- Solutions Architecture
- Infrastructure Modernization
- Application Modernization
Skills & topics
- Platform Customer Engineer
- Google Cloud
- Cloud Engineering
- Solutions Architecture
- Customer Success
- Technical Sales
- Cloud Computing
- Virtualization
- Containerization
- Infrastructure Modernization
How to get hired
- Tailor your resume: Highlight cloud-native architecture, customer-facing, and programming experience.
- Showcase technical expertise: Emphasize experience with cloud engineering, virtualization, and stakeholder presentations.
- Demonstrate business acumen: Detail your ability to drive technical wins and build long-term customer strategies.
- Prepare for technical and behavioral interviews: Be ready to discuss solutions architecture and customer engagement scenarios.
- Understand Google's culture: Research their commitment to innovation and customer success in cloud computing.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary role of a Platform Customer Engineer at Google Cloud?
- As a Platform Customer Engineer at Google Cloud, your primary role is to be the trusted technical advisor for customers. You'll partner with sales teams, understand customer business challenges, architect cloud solutions, and drive technical wins to help them leverage Google Cloud effectively.
- What technical skills are most important for a Platform Customer Engineer at Google?
- Key technical skills include cloud-native architecture, cloud engineering, virtualization, containerization, programming languages, systems design, and solutions architecture. Experience with infrastructure and application modernization, data analytics, and security concepts is also highly valued.
- How does a Platform Customer Engineer contribute to new business acquisition at Google Cloud?
- Platform Customer Engineers contribute by identifying and pursuing new business workloads, building long-term technical strategies with customers, and demonstrating the value of the Google Cloud portfolio through demos, pilots, and workshops.
- What is the expected level of customer interaction for this role?
- This role is highly customer-facing. You will engage directly with technical stakeholders and executive leaders, understanding their business challenges, presenting solutions, and acting as their primary technical partner throughout their cloud journey.
- What are the typical responsibilities after a sale is made?
- After a technical win, you'll help define the delivery and consumption plans, support pricing activities, and facilitate a smooth transition to implementation teams. You'll also maintain awareness of progress and support cross-functional teams during the delivery and migration phases.
- What type of educational background is typically required for this Google Cloud role?
- A Bachelor's degree or equivalent practical experience is the minimum requirement. Significant experience in cloud-native architecture and customer-facing roles is more critical than the specific field of study.