Who you are:

The Solutions Engineering role showcases and adapts Geotab solutions for partners and end-users, by identifying and understanding customer needs and requirements. This position is involved in the development and customization of solutions using Geotab’s open platform to meet unique requirements, support partners and customers to overcome their business challenges. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

In this role, you will work closely with a variety of stakeholders within our sales channels, customer care, product management, and other Solutions Engineering teams. You will play a fundamental role in driving Geotab’s strategies, developing tools and educational content for internal teams and external partners, and advancing ongoing business objectives. This position helps identify gaps in the product ecosystem while providing alternative solutions and valuable feedback to our product and development teams.

How you'll make an impact:

• Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.

• Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs.

• Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.

• Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc. enabling an enriching customer engagement experience.

• Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.

• Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.

• Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.

• Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product.

• Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures.

What you'll bring to this role:

• 3 - 5 years of experience in Solutions Engineering, Sales Engineering, Engineering Support, or Software Development.

• Exceptional verbal and written fluency in both Spanish and English is required.

• Ability to travel up to 25% across Latin America and North America.

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

• Equivalent combination of education and/or work experience in related field may be substituted.

• Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.

• Technical knowledge and understanding of telematics, IoT, APIs, and related technologies.

• Experience with programming languages, such as Python, SQL, Java, or C#, and experience with API integrations is a benefit.

• Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce is an asset.

• Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI preferred.

• Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.

• Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.

• Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.

• A customer-focused mindset, with a commitment to understanding client needs and delivering exceptional service.

• Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.

• Ability to utilize market trends and a desire to drive revenue growth.

• Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities.

• Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.