Professional Services (PS) Consultant - QA

Professional Services QA Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary

The QA Engineer is responsible for defining/executing test scripts and cases based on the requirement document per functionality basis. They can assist Associate QA Engineers on project related tasks, and able to communicate directly with the project team for reports, concern or issues encountered.

Responsibilities / Job Duties

Uses Genesys specific tools to manage and report daily work assignments, which are but not limited to Genesys Project, JIRA and other automated testing tools. Follows the guidelines for weekly timesheet submission. Collaborate and communicate in a team-oriented environment across Quality Assurance team, Professional Services team members.

In this role the primary responsibilities include (but are not limited to):

• Familiar with testing processes and practices
• Development, documentation, and execution of automated and manual tests
• Work collaboratively with product manager, development & QA teams during all stages of software development life cycle
• Exposure to test automation tools
• Able to communicate and discuss with the professional services team members on the following listed below:
  • Project Issues / Roadblocks
  • Prerequisites to continue work
  • Defects being logged/encountered
• Knowledge in any scripting language, such as Java / Python
• Consults with scrum teams on test planning and participates in testing and demo activities
• Continuous Improvement – Help define, improve, and implement test processes and tools
• Pro-active in handling dependencies, coordinating test coverage, execution, and Risk analysis
• Planning, deploying, and managing the testing effort for any given engagement.
• Able to support Development, implementation, configuration tasks on need be
• Provide technical training to internal or external resources as needed
• Knowledge on Artificial Intelligence concepts
• Able to handle/utilize AI tools in the daily tasks and to enhance the overall process

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or Information Systems/Management
• 3+ years of exp. in Genesys or any contact center product testing
• Very good in written and spoken English
• Worked with different SDLC concepts
• High problem-solving and analytical skills
• Able to support North America work timings based on project needs

Preferred Qualifications

• 3+ years of experience in software testing
• Experience in development, configuration of contact center platforms
• Experience in using test automation tools
• Knowledge in AI technology & concepts

About Us

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Key skills/competency

• Quality Assurance
• Test Automation
• Software Development Life Cycle (SDLC)
• Test Planning
• Risk Analysis
• Defect Tracking
• Genesys Products
• Contact Center Platforms
• Artificial Intelligence (AI)
• Java/Python Scripting