1 month ago
Customer Support Executive
Fini
Hybrid
Full Time
₹0
Hybrid
Job Overview
Job TitleCustomer Support Executive
Job TypeFull Time
Offered Salary₹0
LocationHybrid
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Job Description
About Fini
Fini is a YC and Matrix-backed AI platform that automates up to 80% of support tickets with 98% accuracy. Our clients include Fortune 500 companies and the U.S. Chamber of Commerce. We're SOC 2, GDPR, ISO 27001, and EU AI Act compliant.About the role
We're looking for a Customer Support Executive who takes ownership, communicates clearly, and genuinely cares about getting things resolved. This is a full-time remote role based out of India.Compensation: 40 LPA fixed + ESOPsWhat you'll do
- Own end-to-end resolution for customer inquiries across chat and email
- Bridge customers and internal teams to surface patterns and drive faster fixes
- Troubleshoot technical issues and guide clients through Zendesk, Salesforce, and HubSpot integrations
- Maintain high CSAT through clear and empathetic communication
- Contribute to internal knowledge bases and support playbooks
What we're looking for
- 3+ years in customer support or CX, ideally at a SaaS or fintech company
- Hands-on experience with Zendesk, Salesforce, or similar CRM tools
- Strong written communication. Clear, warm, direct.
- Comfortable troubleshooting technical issues without hand-holding
- High ownership mindset. You follow through, not just follow up.
- Async-first, remote-friendly work style
What you get
- 40 LPA fixed, no hidden conditions
- ESOPs with 4-year vesting and 1-year cliff
- 100% remote, work from anywhere in India
- Health insurance for you and your family
- Home office setup stipend
- Annual learning budget
- Flexible PTO
Key skills/competency
- Customer Support Executive
- Customer Resolution
- Technical Troubleshooting
- Zendesk
- Salesforce
- HubSpot
- CRM Tools
- Customer Satisfaction (CSAT)
- SaaS
- Fintech
How to Get Hired at Fini
- Tailor your resume: Highlight 3+ years in customer support, SaaS/fintech experience, and CRM tool proficiency (Zendesk, Salesforce).
- Showcase ownership: Emphasize your problem-solving skills and ability to drive resolutions independently.
- Demonstrate technical aptitude: Mention experience troubleshooting technical issues and guiding clients through integrations.
- Highlight communication skills: Provide examples of clear, warm, and direct written communication.
- Embrace remote work: Show you are comfortable with async-first, remote collaboration.
Frequently Asked Questions
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02Is the Customer Support Executive role at Fini remote?
03What specific CRM tools does Fini use for customer support?
04What are the key responsibilities of a Customer Support Executive at Fini?
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06Does Fini offer health insurance for its remote employees?
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08How does Fini handle work-life balance for its remote Customer Support Executives?
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