Construction Success Manager

Fieldwire is a group company of the Hilti Group. The candidate selected for this position will be a Hilti team member. 

We are looking for construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.  

What you’ll be doing 

You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your book of business, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward. 

The primary responsibilities of our next Construction Success Manager will be to: 

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. 
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. 
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. 
• Build and maintain long-lasting relationships with Fieldwire clients. 
• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire. 
• Assist the product team in identifying issues and communicating customer feedback for product improvements. 
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. 

At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences: 

• 3+ years of professional construction experience, preferably with a combination of field and office management roles 
• Fluency in French, English, is required, with strong written and verbal communication skills in both languages 
• Fluency in Spanish is a bonus
• Excellent presentation and communication skills 
• Self-motivated and highly organized, with strong time management skills 
• Diplomacy and patience when working through customer issues 
• Comfortable communicating with anyone, from tradesmen to senior-level managers 
• A basic understanding of construction process from design to completion 
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget 
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs 
• Desire to learn in a dynamic startup environment 

Core competencies: 

• Relationship building 
• Problem solving (industry knowledge -> concise/actionable recommendations) 
• Planning and organization 
• Adaptability 
• Communication 

About The Team 

The Construction team at Fieldwire consists of construction professionals from different sectors of the construction field. We know what you're thinking - do I want to work in a completely different industry? It’s different, but not that different. Our team talks to construction professionals across the globe, gaining an in-depth understanding of the challenges faced by companies and projects of all sizes. We share best practices from our experiences managing similar projects, and we get to see how different organizations work while helping them tangibly streamline their operations. We’re dreamers building tools to revolutionize how our old jobs get done; if you’re ready to use your industry knowledge to change the game for your old teammates, then we’d love for you to join our crew! 

Who is Hilti? 

The Hilti Group supplies the construction and energy industries worldwide with technologically leading products, system solutions, software and services. Hilti stands for innovation, quality and direct customer relationships. With around 32,000 team members in over 120 countries, we offer you an environment in which you can grow, prove yourself and shape your career. 

Why Fieldwire? 

The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com. 

Where is the job located? 

The Hilti Head Office is in Paris, France with 3 days in office, 2 days remote. Candidates local to that area are preferred, but we are open to strong remote applicants who speak French, English, and Spanish within France too.