Head – Production Support, DevOps, IT Risk & Compliance
FatakPay · Mumbai Metropolitan Region
- On site
- Full-time
- $150,000 / year
- Mumbai Metropolitan Region
Job highlights
- Lead production support and DevOps at FatakPay.
- Ensure system reliability, security, and compliance.
- Drive CI/CD, automation, and risk management.
- Manage cross-functional teams and stakeholders.
- Shape technology platforms in fintech sector.
About the role
About the Company
FatakPay Digital Private Ltd (FatakPay) is a digital-only lending platform that provides virtual credit facilities. The solution offers a 100% digital and paperless, quick, transparent, and secure way to transact in a multilingual format with a ‘scan now, pay later’ facility and easy repayment options.Position Overview
As the Head of Production Support, DevOps, IT Risk & Compliance at FatakPay, you will be responsible for ensuring high availability, reliability, security, and compliance of all technology systems. This leadership role involves managing production support operations, driving DevOps best practices, and overseeing IT risk management and regulatory compliance in a fast-paced fintech environment. You will work closely with engineering, product, security, and business teams to enable scalable, secure, and resilient technology platforms.Key Responsibilities
- Lead and manage end-to-end production support operations, ensuring system uptime, stability, and performance.
- Define and implement incident management, problem management, and root cause analysis (RCA) processes.
- Own and drive DevOps strategy, CI/CD pipelines, infrastructure automation, and release management.
- Collaborate with engineering teams to improve deployment reliability, scalability, and system observability.
- Establish and enforce SLAs, SLOs, and operational KPIs for production systems.
- Oversee IT risk management, identifying, assessing, and mitigating technology and operational risks.
- Ensure compliance with regulatory, security, and audit requirements relevant to fintech and financial services.
- Work closely with internal and external auditors to support audits, assessments, and certifications.
- Define and maintain policies, procedures, and controls for IT governance and compliance.
- Lead business continuity planning (BCP) and disaster recovery (DR) strategies and drills.
- Manage vendors, cloud service providers, and third-party risk assessments.
- Mentor and lead cross-functional teams across production support, DevOps, and IT governance.
- Drive continuous improvement initiatives to enhance system resilience, security, and operational efficiency.
Required Qualifications & Skills
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- 10+ years of overall experience in IT operations, production support, DevOps, or site reliability engineering.
- Proven leadership experience managing large, cross-functional technical teams.
- Strong understanding of DevOps practices, CI/CD pipelines, infrastructure as code, and cloud platforms.
- Hands-on experience with cloud environments such as AWS, Azure, or Google Cloud.
- Deep knowledge of monitoring, logging, alerting, and incident management tools and practices.
- Strong understanding of IT risk management, security controls, and regulatory compliance frameworks.
- Experience with audits, regulatory reporting, and compliance standards relevant to fintech/financial services.
- Knowledge of business continuity, disaster recovery planning, and high-availability architectures.
- Excellent stakeholder management, communication, and decision-making skills.
- Ability to operate effectively in high-pressure, mission-critical environments.
Selection Process
Interested Candidates are mandatorily required to apply through this listing on Jigya. Only applications received through this posting will be evaluated further. Shortlisted candidates may be required to appear in a Screening interview administered by Jigya. Candidates selected after the Jigya screening rounds will be interviewed by Fatakpay.Key skills/competency
- Production Support
- DevOps
- IT Risk Management
- Compliance
- Fintech
- CI/CD
- Cloud Platforms (AWS, Azure, GCP)
- Incident Management
- Disaster Recovery
- Leadership
Skills & topics
- Head of Production Support
- DevOps Lead
- IT Risk Management
- Compliance Officer
- Fintech Operations
- Site Reliability Engineering
- Cloud Infrastructure
- CI/CD Implementation
- Incident Management
- Disaster Recovery Planning
- AWS
- Azure
- Google Cloud
- Leadership
- Technical Management
How to get hired
- Tailor your resume: Highlight 10+ years in IT operations, DevOps, and leadership, specifically mentioning fintech experience.
- Apply via Jigya: Ensure your application is submitted through the Jigya listing as required.
- Prepare for screening: Be ready for initial interviews administered by Jigya.
- Excel in FatakPay interviews: Showcase your expertise in production support, DevOps, risk, and compliance.
- Demonstrate leadership: Emphasize your experience managing cross-functional technical teams.
Technical preparation
Master cloud platforms (AWS, Azure, GCP).,Implement robust CI/CD pipelines.,Set up advanced monitoring and alerting.,Develop strong IaC practices.
Behavioral questions
Describe leading a critical incident response.,How do you foster cross-functional team collaboration?,Explain your approach to risk mitigation.,How do you drive continuous improvement?
Frequently asked questions
- How do I apply for the Head – Production Support, DevOps, IT Risk & Compliance role at FatakPay?
- To apply for the Head – Production Support, DevOps, IT Risk & Compliance position at FatakPay, you must submit your application through the specific listing on Jigya. Applications submitted through other channels may not be considered.
- What is the selection process for this Head of Production Support role at FatakPay?
- The selection process begins with an application through Jigya. Shortlisted candidates will undergo a screening interview with Jigya, followed by interviews with FatakPay for selected candidates.
- What are the key responsibilities for the Head – Production Support, DevOps, IT Risk & Compliance at FatakPay?
- This role involves leading production support, driving DevOps strategy, managing IT risk, and ensuring compliance for FatakPay's technology systems. Key responsibilities include incident management, CI/CD implementation, risk mitigation, and BCP/DR planning.
- What qualifications are required for the Head of Production Support, DevOps, IT Risk & Compliance position?
- Candidates need a Bachelor's or Master's degree in a related field, over 10 years of experience in IT operations, production support, or DevOps, and proven leadership skills. Experience with cloud platforms and fintech regulations is essential.
- Does FatakPay require specific experience in fintech for this role?
- Yes, experience with regulatory compliance frameworks and standards relevant to fintech and financial services is strongly emphasized for this role at FatakPay.
- What is the expected work arrangement for the Head – Production Support, DevOps, IT Risk & Compliance at FatakPay?
- While not explicitly stated, leadership roles in fast-paced fintech environments often require significant on-site presence for team collaboration and critical operations. We recommend clarifying this during the interview process.