General Manager I - Distribution

About the Role

DHL Supply Chain is seeking an Implementation General Manager to spearhead new start-up operations within our Technology sector. This role is crucial for providing strategic and operational leadership throughout the implementation and launch of new business opportunities, ensuring successful execution from initial start-up through transition into a fully operational environment. Candidates must possess General Manager-level experience or Senior Operations Manager experience with full P&L ownership. Experience in start-up implementation, launching new operations, establishing processes, stabilizing performance, and supporting customer implementations is highly preferred. Strong customer-facing experience is a must, including building relationships, effective communication, managing expectations, and serving as a trusted operational partner. The role also requires leading complex operations, developing teams, and fostering a strong site culture. Experience with Tier 1 Warehouse Management Systems (WMS) is mandatory.

Responsibilities

• Oversee day-to-day operations of the warehouse, including receiving, storing, and shipping goods efficiently and accurately.
• Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity.
• Lead and motivate a team of Operations Managers and staff, providing coaching, guidance, and support while developing a strong team culture.
• Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities to maintain a safe, clean, and efficient working environment.
• Utilize warehouse management systems (WMS), automation, and other technology to track inventory, monitor performance metrics, and identify areas for improvement.
• Manage vendor relationships to ensure cost-effective services and supplies, operating the site in accordance with the commercial agreement.
• Prepare and analyze reports on warehouse performance, inventory levels, and key metrics to inform decision-making and drive continuous improvement.
• Lead customer relationships by maintaining close daily contact to ensure strong connections and customer satisfaction.
• Responsible for the site's profit and loss (P&L), which is directly influenced by customer relationships.
• Prepare and present Monthly/Quarterly Business Reviews (MBR/QBR) to customers, leveraging strong team collaboration.

Required Qualifications

• General Manager experience OR Senior Operations Manager experience with full P&L ownership
• Proven full P&L management experience with demonstrated financial accountability
• Required experience building and developing strong site culture and high-performing teams
• Required experience working with Tier 1 WMS solutions (Blue Yonder, Manhattan, or comparable enterprise systems)
• Required experience working directly with customers and managing customer relationships
• Required ability to travel approximately 80%

Preferred Qualifications

• Experience leading start-up operations and new facility implementations
• Experience supporting large-scale customer implementations
• Strong background in continuous improvement and operational excellence methodologies

Education and Experience

• 5+ years managerial/supervisory experience, required
• 2+ years of experience in a supply chain, warehousing or distribution environment, required
• Experience in Third Party Logistics (3PL) and/or Contract Logistics, preferred
• Staff management, required
• P&L management, preferred
• Project management, preferred
• Bachelor’s degree or equivalent, preferred
• Warehouse Management Systems (WMS) experience, preferred

Company Culture and Benefits

DHL Supply Chain offers a business casual environment focused on teamwork, associate development, training, and continuous improvement. We are an equal opportunity employer. Benefits include Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K, and a generous PTO policy.

Key skills/competency

• General Manager
• Operations Management
• P&L Management
• Customer Relationship Management
• Warehouse Management Systems (WMS)
• Supply Chain Logistics
• Team Leadership
• Start-up Implementation
• Continuous Improvement
• Business Development