Team Leader - Manchester

Team Leader

Location: Manchester Working pattern: Onsite | 30 hours per week (Shift rotation)

6 month FTC (chance to go permanent)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground.

We’re looking for a Team Leader to join our Manchester team. In this role, you’ll support Site Management in achieving peak performance and operational excellence, ensuring our restaurant partners and customers receive world-class service.

Get to know our Site Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Deliveroo Editions team. Editions are our delivery-only kitchens that partner with incredible restaurants like Wagamama and Starbucks to bring high-quality food to more doorsteps. You will be at the heart of this fast-paced hub, ensuring every shift runs smoothly.

Here’s what your day-to-day might look like:

• Lead shift operations by effectively prioritising tasks and delegating to the team to meet all company performance goals.

• Supervise compliance and safety by coaching the team on standard operating procedures (SOPs) and conducting essential H&S checks.

• Optimise the dispatch process to ensure accurate order handling for riders and a seamless experience for our restaurant partners.

• Drive site standards by maintaining high levels of food safety and ensuring a clean, organised, and professional environment.

• Manage team performance through accurate timekeeping oversight and fostering a positive, cooperative culture on every shift.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Proven leadership ability, with experience training others and the confidence to run shifts independently.

• Strong hands-on mentality and the ability to thrive in a high-pressure, fast-paced operational environment.

• Excellent communication skills, including proficiency in written and spoken English to coordinate with riders, partners, and stakeholders.

• A results-oriented mindset with a track record of consistently meeting or exceeding KPI targets.

• Commitment to excellence, ensuring all tasks are completed in a safe, legal, and compliant manner.

• Right to work in the UK.

Our Interview Process

• Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you.

• Step 2: Online assessment – If your application is successful, you’ll receive an assessment from our AI hiring assistant, Maki People.

• Step 3: Initial conversation – We’ll talk through your experience and what you’re looking for next.

• Step 4: Final Onsite interview – You’ll be invited to an onsite interview with one of our Site Managers to see the operation in action.

Why Join Us?

We’re food lovers, problem solvers, community organisers and more. All energised with an entrepreneurial, relentless spirit which helps us do big things as a team. In Operations, you’re at the heart of our marketplace — working directly with customers, riders and partners to keep Deliveroo moving.

• 🔧 See the impact of your work in real time: Solve problems as they happen, turning challenges into positive experiences.

• 🌱 Grow through doing: Develop leadership skills in a fast-paced environment with real opportunities to step into management.

• 🤝 Be part of a tight-knit culture: Work collaboratively in an environment that values support, ownership, and resilience.

What We Offer

• Pay: £14.30 per hour

• Free monthly Friday lunch on Deliveroo

• 25 days’ holiday (with increases based on service)

• Career development and access to learning opportunities

• Life assurance and wellbeing support

• Free Deliveroo Plus—no delivery fees on your orders

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!