Site Manager - HOP

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day.

We’re looking for a Site Manager (HOP) to join our UAE team. In this role, you’ll help us drive the highest performance possible within their respective site, including maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage.

What You’ll Be Doing

You’ll be joining the Deliveroo HOP team. Deliveroo HOP launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes – from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.

Here’s what your day-to-day might look like:

• Lead through your respective team working closely with your site team and multi-site manager to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!

• Lead by the Deliveroo values and ensure your team follows suit.

• Develop, train and motivate all employees to achieve ambitious targets.

• Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve.

• Minimise wastage within your site by completing regular stock counts, inventory management and supervising stock rotation.

• Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.

• Drive strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.

• Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation. Ensure all product recalls and withdrawals are actioned as per company guidelines.

• Supervise accurate timekeeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements.

• Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards.

• Participate in relevant meetings ensuing contribution and clear communication where appropriate.

• Monitor customer feedback seeking opportunities to improve the customer experience.

• Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g. neighbours, landlords, contractors.

• Liaise with your various counterparts across the business to improve overall operational performance.

• Participate in projects, initiatives and activities to improve the operating model and achieve company objectives

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Minimum of 1-2 years of grocery experience

• A good understanding and track record in influencing KPI performance

• Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)

• Great knowledge of food safety and health and safety compliance requirements

• Previous experience in leading a team of several direct reports

• Can demonstrate excellent communication skills, both verbally and written

• Organised individual with strong attention to detail

• Tech-savvy and comfortable working with numbers (experience with Looker preferred)

• ‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world’s fastest growing food-tech companies

• Right to work in the UK

• Able to comply to company working expectations (e.g. weekend working)

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Solve meaningful problems at real scale
Work on a complex, always-on marketplace that impacts millions every day.

🌱 See your impact, fast
Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.

🧠 Grow through challenge and ownership
Take on big, ambiguous problems and accelerate your career with strong support.

🌎 A culture built for builders
High standards, collaboration, flexible working and continuous learning.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!