Office Support Coordinator
D2L · HQ
- On site
- HQ
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Subject: Interested in the Office Support Coordinator role at D2L
Hi Riley — I came across the Office Support Coordinator opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and D2L stood out because…
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About the role
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
ABOUT THIS ROLE:
This is an entry‑level opportunity designed for a motivated, organized, and service-oriented individual looking to build a career in executive support and business operations. In this role, you will partner closely with senior leaders, gaining exposure to how the business operates while developing strong organizational, communication, and problem-solving skills.
You will support day-to-day administrative activities, coordination, and communication for executives, while also leveraging modern tools (including AI) to improve efficiency and effectiveness. This role offers significant learning, variety, and opportunities to grow within a collaborative environment with evolving priorities. This role also plays a critical part in ensuring consistent executive and operational support by providing coverage across leadership needs, contributing to AI-enabled transformation initiatives, and maintaining continuity of support across executive assistants and front-of-office functions
HOW YOU'LL MAKE AN IMPACT:
Administrative Support
- Provide dedicated and ongoing executive support to assigned leaders, ensuring continuity and effectiveness of support aligned with evolving business needs.
- Contribute to advancing AI transformation within the executive support function by adopting and applying AI tools to improve efficiency, insights, and ways of working.
- Ensure seamless coverage across the Executive Assistant team, providing backup support during absences, vacations, or peak periods to maintain uninterrupted executive operations.
- Provide reception support when required, ensuring continuity of service and enabling Facilities and workplace teams to focus on their core responsibilities.
- Assist with travel coordination, including bookings, itineraries, and logistics.
- Process expense reports and maintain basic budget tracking as needed.
Digital & AI Enablement
- Use AI tools (e.g., Claude, Grok, OpenAI, and/or others) to:
- Draft and improve emails, documents, and presentations
- Summarize meetings, notes, and key information into actionable insights
- Support preparation of meeting briefs by compiling relevant background information and key points.
- Help identify opportunities to automate or streamline repetitive administrative tasks.
- Maintain organized digital files and materials using modern tools and systems.
- Apply sound professional judgment when using AI tools, ensuring accuracy, professionalism, and confidentiality of information.
Competencies:
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Well organized with attention to detail
- Strong written and verbal communication skills
- Proactive, eager to learn, and adaptable in a collaborative environment with evolving priorities
- Strong interpersonal skills and ability to collaborate across teams
- Demonstrates sound judgment and professionalism when handling sensitive information
- Digitally curious with willingness to adopt new tools and technologies
- Strong problem-solving skills, with the ability to assess situations, identify options, and recommend practical solutions in a fast-paced, dynamic environment
Skills
- Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel)
- Strong time management and prioritization skills
- Ability to multitask and manage competing priorities with guidance
- Basic project coordination and organizational skills
- Familiarity with collaboration tools (e.g., Teams, Zoom)
- Ability to understand a process and drive automation
- Comfort using AI-enabled tools to enhance productivity, automate routine tasks, and support executive workflows
Suggested Qualifications/Experience:
- New or recent graduate, with strong execution, communication and collaboration skills
- Internship, co-op, or academic project experience supporting teams or leaders is an asset
- Demonstrated interest in AI, administrative support, operations, or business coordination
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One or more examples of exceptional contributions or achievements
This is an in person role with in office expectation of at least 4 days per week from D2L's HQ in Kitchener, Ontario
This position is to fill an existing vacancy
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.