Service Administrator - Level III
Cummins Inc. · Forest Park, GA
- On site
- Full-time
- $84,000 / year
- Forest Park, GA
Job highlights
- Serve as primary customer contact for service.
- Identify needs, quote repairs, and manage claims.
- Create and verify work orders for accuracy.
- Adhere to all safety and environmental policies.
- Support field service power generation operations.
About the role
Service Administrator
Cummins Inc. is seeking a talented Service Administrator to join our sales and service department in Forest Park, GA. This role is crucial for maintaining strong customer relationships and ensuring efficient service operations.
What You'll Do:
- Serve as the primary point of contact for customers via phone, email, and in-person interactions at the branch, fostering positive relationships.
- Identify customer needs, gather essential information, prepare quotes, develop claims, and create comprehensive repair plans.
- Provide customers with regular status updates on ongoing repair work.
- Create detailed work orders, including diagnostic plans and quotes, by assessing parts and labor availability.
- Review and confirm work order accuracy for invoicing and warranty purposes.
- Complete all required training in a timely manner.
- Adhere to all relevant Health, Safety & Environmental policies, procedures, and legislation, reporting any issues or incidents to your supervisor.
Key Responsibilities:
- First point of contact for customers, building strong relationships.
- Assess customer needs and gather relevant information.
- Create basic work orders in appropriate systems.
- Provide status updates to customers as requested.
Key Competencies:
- Financial acumen: Interpret and apply financial indicators for informed business decisions.
- Communicates effectively: Deliver clear and audience-appropriate communications.
- Customer focus: Build strong customer relationships and deliver customer-centric solutions.
- Directs work: Provide direction, delegate tasks, and remove obstacles.
- Instills trust: Build confidence through honesty, integrity, and authenticity.
- Manages conflict: Handle conflict situations effectively.
- Diagnostics Application: Translate customer issues into troubleshooting plans using specialized tools and software.
- Electronic Service Tool Application: Utilize appropriate hardware and software tools for service and diagnostics.
- Service Documentation: Create and verify customer, equipment, and technical information in service systems.
- Technical Escalation: Gather product technical information and escalate complex issues to higher expertise levels.
- Warranty Process: Analyze issues, verify failures, determine warranty eligibility, and file claims accurately.
- Values differences: Recognize and appreciate diverse perspectives and cultures.
Qualifications:
- High school diploma or equivalent experience.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
Job Summary:
Primarily assist with day-to-day operations in field service power generation, including quoting and invoicing jobs, and communicating with customers to gather necessary information for effective quoting.
Key skills/competency
Service Administrator, Customer Service, Quoting, Invoicing, Repair Planning, Warranty Administration, Technical Support, Cummins Systems, Financial Acumen, Communication Skills
Skills & topics
- Service Administrator
- Customer Service
- Quoting
- Invoicing
- Repair Planning
- Warranty
- Administrative Support
- Field Service
- Power Generation
- Cummins
How to get hired
- Tailor your resume: Highlight experience in customer service, quoting, and administrative support, using keywords from the Service Administrator job description.
- Showcase relevant skills: Emphasize your financial acumen, communication, and customer focus competencies in your application and during interviews.
- Prepare for technical questions: Be ready to discuss your experience with diagnostic tools, service documentation, and warranty processes.
- Understand Cummins values: Research Cummins' commitment to diversity, safety, and customer satisfaction to align your answers with their culture.
- Ask insightful questions: Prepare questions about the team, daily responsibilities, and opportunities for growth to show your engagement.
Technical preparation
Review diagnostic and electronic service tools.,Understand warranty claim procedures.,Practice creating repair plans.,Familiarize with Cummins business systems.
Behavioral questions
Describe a time you handled a difficult customer.,How do you prioritize competing tasks?,Explain how you build customer trust.,How do you ensure accuracy in your work?
Frequently asked questions
- What is the salary range for a Service Administrator at Cummins in Forest Park, GA?
- The Service Administrator position at Cummins in Forest Park, GA has a salary range of $27.31 to $40.96 per hour. This reflects the experience and skills required for this role.
- What are the primary responsibilities of a Service Administrator at Cummins?
- The primary responsibilities include acting as the main customer contact, identifying needs, preparing quotes and repair plans, creating work orders, and ensuring accurate invoicing and warranty processing for field service power generation.
- What qualifications are needed for the Service Administrator role at Cummins?
- A high school diploma or equivalent is required. Significant relevant work experience or specialized skills obtained through education or training are also necessary. Some roles may require specific licensing.
- Does Cummins offer a relocation package for this Service Administrator position?
- Yes, Cummins does offer a relocation package for this Service Administrator position, indicating support for candidates who need to move for the role.
- Is the Service Administrator position at Cummins fully remote?
- No, the Service Administrator position is listed as 'On-site with Flexibility' and '100% On-Site: No', suggesting it is primarily an on-site role with some potential for flexibility, but not fully remote.
- How does Cummins handle work authorization for new employees?
- Cummins uses E-Verify to validate the right to work. They provide information from each new employee's Form I-9 to the Social Security Administration and the Department of Homeland Security to confirm work authorization.
- What are the 'Key Competencies' for a Service Administrator at Cummins?
- Key competencies include financial acumen, effective communication, customer focus, directing work, instilling trust, managing conflict, and specific technical skills like diagnostics application, electronic service tool usage, service documentation, technical escalation, and warranty process understanding.
- What kind of experience is expected for the Service Administrator role?
- The role requires significant relevant work experience or specialized skills. This includes day-to-day operations support for field service power generation, quoting, invoicing, and customer interaction for effective quoting.
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