Position Summary

Crescent's Site People Generalist is responsible for administering all PG-related functions for their site. These functions include but are not limited to staffing, conducting new hire orientation, and supporting Whole Person Wellbeing initiatives to foster a productive work atmosphere. In partnership with their Regional People Manager and site leadership, they will work to develop a high-performing team through growth and development programs, effective performance assessments, and adherence to Crescent's People Group policies and procedures. The SPG is committed to meeting the needs of our Customer, our Company, and our People by providing the highest quality of support services. These support services will operate as outlined in the Crescent Way- 3 P’s – STAR Process:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe.
• Monitor OSHA recordables to ensure proper documentation / compliance and root cause analysis.
• Assist site leadership with accident reporting and investigations.
• Participate in on-site safety committees.
• Establish a level of momentum for participation by everyone in performing safety sentinels/observations and training to JHA’s.

People

• Administer and analyze Voice of our People – annual themes.
• Ensure full cycle talent management.
• Ensure STAR is fully and fairly implemented across the operation.
• Brand Crescent as an employer where People can grow to their fullest potential.
  • • Coordinate on strategic initiatives that drive employee engagement and motivation and productivity.
  • Monitor leveling up program to ensure alignment to the STAR process.

• Conduct monthly SLA with talent partners to ensure services meet the needs of the operation.
• Communicate concerns pertaining to competitive landscape.

Productivity

• Ensure our performance management system is fully understood and is uniformly implemented within the operation.
• Effectively partner with operation leaders to manage people relations and provide guidance on complex people matters.
• Ensure SCARF is fully embraced within the operation- improving the motivation and engagement of all People.
• Assist with the development and tracking of training programs.

Quality

• Conduct orientations for all new hires.
• Analyze and audit the leveling up program to ensure, alignment, consistency and fairness.
• Assist leadership team to ensure all onboarding plans are scheduled and completed for all new hires.
• Oversee and monitor the assessment process.
• Data Integrity
  • Timely and accurate people data reporting and records management.
  • Analyze statistical data and reports to identify and determine areas of opportunity.

Customer Value

• Optimize site resources and people management by supporting, developing, and sustaining the site leadership goals and objectives.
• Assist with implementation and site alignment to the STAR process and tools.
• Continually challenge and provide feedback on Crescent’s People policies.
• Understand and become knowledgeable about the concepts and various demands of the customer (know the business).
• Continually seek out opportunities to streamline the STAR process.
• Lead transformation within the operation.
• Foster Crescent excellence by cultivating and exemplifying People Group Leadership.

Financial

• Via Voice of the People – identify key areas for improvement in our work environment to enhance retention.
• Embrace innovation and technology, to eliminate all forms of waste.

Regulatory

• Ensure all employment practices comply with federal, state and local regulations.
• Ensure all compliance dates are met for reporting
• Ensure compliance training is conducted within the operation.

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement.
• Provide direction and rally the team impetus, forge teams.
• Provides constructive performance feedback.
• Willingness to make personnel changes.
• Develops readiness for delegation to others and then does delegate to others.
• Willing to take calculated risks.

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured
• Able communicator—good clarity, balanced talker and listener
• Effectively assertive and able to handle conflict and confrontation situations
• Solution blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency
• Follows up to ensure quality task completion

Work Environment / Physical Demands

 A fast paced environment, requiring SPG to adapt to continuous changes in Company, Customer and People needs.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.
• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment kneel to install computer equipment. 
• Ability to sit for extended periods of time at desk in traditional office environment.
• Ability to travel 25% to Crescent locations
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Moderate noise (i.e. business office with computers, phone, and printers, warehouse traffic).

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time management and ability to prioritize
• Exhibits big picture thinking and a combination of Short term and Long term (Strategic) thinking

Systems Usage

• UKG
• Office Suite (i.e. Outlook, Excel and Word)
• Vonage
• Telephone
• Scanners and Printers
• Greenhouse
• Checkr
• Docusign
• Quickbase

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

 Education & Experience:

• Bachelors degree in related field or equivalent experience
• SHRM-CP certification
• Excellent communication skills, interpersonal skills, ethics, and cultural awareness
• Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
• Intermediate knowledge of MS Office, HRIS systems, and comfortable learning new technology systems as needed

Preferred Qualifications:

• 3+ years’ hands on experience working as a generalist in a production / manufacturing services environment.
• Bilingual (English and Spanish) or (English and Hindi)
• Proven experience working in an HR department
• Natural interpersonal and communication skills
• Strong detail-oriented and resourceful mindset
• Knowledge of UKG
• Knowledge of HR federal laws and regulations
• Strong ability to collaborate and influence a team

We will absolutely know the SPG is successful if they can:

• Improve Crescent’s ability to attract and retain talent.
• Turn talent into a competitive advantage through the promotion of SCARF within the operation.
• Provide superior customer service to the organization's internal and external customers.
• Positively impact their site’s financials.
• Exhibit strong understanding of progression and retention metrics & the established targets.
• Crescent operates in full compliance with:
  • Up to date knowledge of fair employment practices and workplace safety
  • STAR Process
  • Crescent Policies

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis