Product Deployment Specialist - Deductions
Confido · New York, NY
- On site
- Full-time
- $160,000 / year
- New York, NY
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Subject: Interested in the Product Deployment Specialist - Deductions role at Confido
Hi Avery — I came across the Product Deployment Specialist - Deductions opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Confido stood out because…
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Job highlights
- Bridge customer needs with product development.
- Build and maintain internal processes.
- Engage customers for product value.
- Research market trends for strategy.
- Collaborate on feature development.
About the role
Product Deployment Specialist Deductions at Confido
Confido is seeking a Product Deployment Specialist with a focus on Deductions to join our team. You will be instrumental in bridging the gap between our customers, our product, and the market, specifically within the complex deductions and chargebacks space for CPG brands. This role requires a blend of operational rigor and commercial curiosity, with a direct impact on product development.
About Confido
Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform, delivering measurable time savings, smarter decisions, and the speed to scale. We are trusted by over 200 brands managing more than $20B in revenue and recently secured a $15M Series A funding round.
The Role
This role will serve as the connection between our customers, our product, and the market. You will build internal processes and documentation, engage closely with customers to understand their needs and ensure they derive value from our product, and monitor market trends to inform product strategy. You will report directly to the Product Lead for Disputes.
What You'll Do:
- Build and maintain internal processes, documentation, and playbooks for the disputes team and broader organization.
- Engage with customers to understand workflows and needs, synthesizing feedback into product opportunities.
- Support customers in understanding and maximizing product value, acting as a knowledgeable contact for inquiries.
- Bridge the gap between customer experience, product functionality, and roadmap decisions.
- Conduct research on industry trends, solutions, and market gaps to shape product strategy.
- Collaborate with the Product Lead to scope features, test ideas, and drive initiatives from concept to execution.
What We're Looking For:
- 3+ years of experience in product, consulting, investment banking, investing, or domain-specific roles (deductions, accounts receivable, CPG finance).
- Analytical and structured thinking skills for breaking down complex processes and defining automated solutions.
- Strong communication skills to translate operational knowledge into documentation and requirements.
- Exposure to building financial workflows, process improvements, or working with product/technical teams is a plus.
- Deep curiosity about customers and excitement to become a CPG/retail subject matter expert.
- Ability to thrive in ambiguity and drive work forward independently.
- Willingness to work at our NYC Headquarters 5 days a week.
Perks + Benefits:
- Equity
- Paid Relocation
- Unlimited PTO
- 401(K) through Vestwell
- Provided MacBook
- Fully Paid Health, Dental, and Vision plans
- Catered Lunches on Fridays
- Nightly Team Dinners for those staying past 6:30pm
- Unlimited coffee and snacks featuring our brands
Confido provides equal employment opportunities to all employees and applicants. This role is based in our NYC Headquarters.
Key skills/competency
- Product Management
- Customer Engagement
- Process Improvement
- Documentation
- Market Research
- CPG Finance
- Deductions Management
- Product Strategy
- Financial Workflows
- Cross-functional Collaboration
Skills & topics
- Product Deployment Specialist
- Deductions Management
- CPG
- AI Infrastructure
- Product Management
- Customer Success
- Financial Operations
- Process Improvement
- SaaS
- Start-up
How to get hired
- Tailor your resume: Highlight your 3+ years of relevant experience in product, consulting, or CPG finance, emphasizing analytical and communication skills.
- Showcase domain expertise: Demonstrate your deep curiosity for CPG customers and any experience with financial workflows or process improvements.
- Address the on-site requirement: Explicitly state your willingness and ability to work at the NYC Headquarters 5 days a week.
- Quantify achievements: Use data to illustrate your impact in previous roles, especially in process optimization or customer engagement.
- Prepare for case studies: Be ready to discuss how you'd break down complex processes and articulate automated solutions.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Product Deployment Specialist role at Confido?
- The Product Deployment Specialist role at Confido focuses on serving as a crucial link between customers, the product, and the market, particularly within the deductions and chargebacks space for CPG brands. This involves building internal processes, gathering customer feedback, ensuring product value, and informing product strategy.
- What experience is required for the Product Deployment Specialist position at Confido?
- Confido requires at least 3 years of experience in product, consulting, investment banking, investing, or domain-focused roles such as deductions, accounts receivable, or CPG finance for this role. Strong analytical and communication skills are essential.
- What is the work arrangement for this Product Deployment Specialist role?
- This Product Deployment Specialist position requires the candidate to work at Confido's NYC Headquarters 5 days a week. It is an on-site role.
- What are the key responsibilities of a Product Deployment Specialist at Confido?
- Key responsibilities include building and maintaining internal processes and documentation, engaging with customers to understand needs and ensure value, synthesizing customer feedback into product opportunities, researching industry trends, and collaborating with the Product Lead on feature development.
- What kind of company culture can I expect at Confido?
- Confido fosters a high-growth environment, as evidenced by their recent $15M Series A funding and trusted partnerships with numerous CPG brands. They offer a comprehensive benefits package and encourage a collaborative atmosphere with perks like catered lunches and team dinners, emphasizing a bias towards execution and thriving in ambiguity.
- How does Confido handle compensation for the Product Deployment Specialist role?
- Confido offers a competitive compensation range of $120K - $160K annually for the Product Deployment Specialist position. They also provide equity as part of the compensation package.