Senior Network Support Engineer | ThousandEyes Federal
Cisco · Santa Clara, CA
- On site
- Full-time
- $200,700 / year
- Santa Clara, CA
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Subject: Interested in the Senior Network Support Engineer | ThousandEyes Federal role at Cisco
Hi Alex — I came across the Senior Network Support Engineer | ThousandEyes Federal opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Cisco stood out because…
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Job highlights
- Provide expert network support and advocate for customers.
- Diagnose complex network issues and provide actionable insights.
- Troubleshoot BGP, OSPF, DNS, TCP/IP, and application connectivity.
- Utilize Python for troubleshooting workflow automation.
- Collaborate with Engineering to drive product improvements.
About the role
About The Role
Have you ever wondered how the Internet works under the hood? At ThousandEyes, we spend every day helping our customers navigate the complexities of Internet-based service delivery. As a Senior Network Support Engineer, you will be the primary technical advocate for our customers. You will employ your deep networking expertise to analyze complex traffic patterns, diagnose routing anomalies, and deliver actionable insights. Whether you are troubleshooting BGP route leaks, analyzing packet captures, or optimizing end-to-end connectivity, you will be the "smoking gun" investigator that saves our customers hours of downtime.
Note: As part of this role, you will be responsible for maintaining services in a FedRAMP-compliant environment and must be a U.S. Person (U.S. citizen). This position may perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.
What You’ll Do
- Provide expert-level support for complex network performance issues, including BGP, OSPF, DNS, TCP/IP, and application-layer connectivity.
- Lead the resolution of high-impact, critical network outages by performing deep-dive analysis of telemetry data and packet captures.
- Partner with Engineering and Product teams to translate customer network challenges into product improvements and roadmap features.
- Act as a technical subject matter expert (SME) to mentor junior engineers on advanced network diagnostics and troubleshooting methodologies.
- Use Python or other automation tools to streamline troubleshooting workflows and improve serviceability.
- Create high-quality user documentation, white papers, and training materials that help customers understand complex network behaviors.
- Represent the support organization in high-stakes customer engagements and internal product strategy meetings.
Qualifications
- 5–8+ years in a senior network support, network engineering, or technical operations role.
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related field (or equivalent practical experience).
- A "customer-first" attitude with a passion for solving the "unsolvable" network problems.
- Deep understanding of networking protocols (BGP, MPLS, VPN, DNS, HTTP/S, TLS).
- Expert-level certifications (e.g., CCIE, CCNP, or equivalent) are highly preferred.
- Demonstrable ability to interpret complex data sets, logs, and packet captures to drive data-driven decisions.
- Proficiency in scripting (Python, Bash) or network programmability (APIs, Ansible, Terraform) to automate diagnostic tasks.
- Exceptional ability to explain complex technical concepts to both technical and non-technical stakeholders.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Key skills/competency
- Network Support Engineer
- Network Performance
- BGP
- OSPF
- DNS
- TCP/IP
- Packet Capture Analysis
- Python Scripting
- Network Troubleshooting
- FedRAMP Environment
Skills & topics
- Senior Network Support Engineer
- Network Support
- Network Engineering
- Technical Operations
- BGP
- OSPF
- DNS
- TCP/IP
- Python
- Packet Capture
- Network Troubleshooting
- FedRAMP
- Cisco ThousandEyes
- CCIE
- CCNP
How to get hired
- Customize your resume: Highlight your 5-8+ years of network support/engineering experience and specific protocol expertise (BGP, OSPF, DNS, TCP/IP).
- Showcase technical skills: Emphasize proficiency in Python, Bash, network programmability, and experience with complex data set analysis and packet captures.
- Demonstrate customer focus: Articulate your 'customer-first' attitude and ability to solve challenging network problems.
- Prepare for technical interviews: Be ready to discuss deep-dive analysis of telemetry data and troubleshoot critical network outages.
- Highlight certifications: Mention any expert-level certifications like CCIE or CCNP.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key networking protocols I should be familiar with for the Senior Network Support Engineer role at Cisco ThousandEyes?
- For the Senior Network Support Engineer position at Cisco ThousandEyes, you should have a deep understanding of core networking protocols including BGP, OSPF, DNS, TCP/IP, MPLS, VPN, HTTP/S, and TLS. Familiarity with these protocols is crucial for diagnosing and resolving complex network performance issues.
- Is this Senior Network Support Engineer role at Cisco ThousandEyes remote or on-site?
- This Senior Network Support Engineer role requires the candidate to be a U.S. Person and may perform work on U.S. soil, indicating it is likely an on-site or hybrid position within the United States, rather than fully remote. Specific work arrangement details would be confirmed during the application process.
- What kind of technical analysis is expected from a Senior Network Support Engineer at Cisco ThousandEyes?
- As a Senior Network Support Engineer at Cisco ThousandEyes, you will be expected to perform deep-dive analysis of telemetry data and packet captures to diagnose complex network performance issues, troubleshoot BGP route leaks, and optimize end-to-end connectivity. This includes interpreting complex data sets and logs to drive data-driven decisions.
- Does Cisco ThousandEyes offer opportunities for career growth for a Senior Network Support Engineer?
- Yes, Cisco ThousandEyes offers opportunities for growth. As a Senior Network Support Engineer, you will act as a subject matter expert (SME) and mentor junior engineers. You will also partner with Engineering and Product teams, potentially influencing product improvements and roadmap features, indicating a path for career development.
- What is the required experience level for the Senior Network Support Engineer position at Cisco ThousandEyes?
- The Senior Network Support Engineer position at Cisco ThousandEyes requires 5-8+ years of experience in a senior network support, network engineering, or technical operations role. A Bachelor's degree in a related field or equivalent practical experience is also required.
- Are there any specific security or compliance requirements for this role at Cisco ThousandEyes?
- Yes, this Senior Network Support Engineer role operates within a FedRAMP-compliant environment, requiring adherence to specific security and compliance standards. Additionally, candidates must be U.S. Persons (U.S. citizens) as the work may be restricted to U.S. soil.