Associate Project Manager

Job Overview

Coordinate new and existing customer activities with a mix of internal and client-facing communications for routine to moderately complex biologics testing projects. Support project management and internal operations teams by providing administrative and logistics support for laboratory business processes such as project tracking, sample in-take, test scheduling, collection and reporting of billing information, and report of key performance indicators.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with preparation, tracking, and distribution of project documentation such as meeting agendas and minutes, sample documentation, protocols, change orders, and reports.
• Support client sample in-take; ensure compliance with internal SOPs and timelines to ensure timely study start-up and initiation of client testing.
• Process and deliver final reports to clients or monitor and collaborate with staff completing these tasks to ensure timely delivery of final project documents to clients.
• Collaborate with technical staff and/or supervisor to identify scope changes and submit SOW revisions to client services team.
• Assist with maintenance of various information systems related to project and customer data such as project trackers, timelines, and LIMS database.
• Collaborate with laboratory, finance, and accounts payable departments to ensure accurate and timely client invoicing; support verification of project complete and pricing in LIMS/SAP.
• Follow-up on discrepancies in client billing/invoicing and when necessary lead initiation of credit/debit memos.
• Support PM team via maintenance of PM capacity and scheduling trackers, project management collaboration sites (i.e. MS Teams Sites), and project management dashboards.
• Field, and appropriately escalate, customer requests, inquiries, and complaints and collaborate with project managers, sales, and operations colleagues on solutions.
• Ensure adherence to pertinent regulatory requirements and to departmental policies, GMP practices, and procedures [SOPs, safety procedures and biosafety protocols].
• Perform all other related duties as assigned.

Qualifications

• Education: Bachelor's degree (B.A./B.S.) or equivalent in project management, business, biological sciences, or related discipline.
• Experience: minimum 0-2 years related experience in project management in a laboratory or research environment. Experience in a CRO/CMO preferred. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Other: Excellent written and verbal communication skills, ability to multi-task, excellent organizational skills, and attention to detail. Possess analytical thinking and problem-solving skills. Ability to prioritize and re-evaluate priorities as situations change. Working knowledge of computer software (MS Office, MS Teams, Excel, Smartsheet) and database experience preferred.

About Biologics Testing Solutions

With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Key skills/competency

• Project Management
• Client Communication
• Laboratory Operations
• Documentation
• Invoicing
• Regulatory Compliance
• Data Management
• Problem-Solving
• MS Office Suite
• Team Collaboration