On-Site Junior Server Support - Call Center
CGS Nexus · Tampa, FL- 3101 W Martin Luther King Blvd. Suite 425, zip code 33607
- On site
- Tampa, FL- 3101 W Martin Luther King Blvd. Suite 425, zip code 33607
Email the hiring manager to get a response.
Get their verified email + an intro that's ready to send.
Subject: Interested in the On-Site Junior Server Support - Call Center role at CGS Nexus
Hi Dana — I came across the On-Site Junior Server Support - Call Center opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and CGS Nexus stood out because…
✎ Personalized to your résumé after sign-up.
- ✓ Verified email of the hiring manager
- ✓ Intro email personalized to your résumé
- ✓ $9/mo = unlimited — any job link
Secure checkout · cancel anytime
About the role
Job Description:
We are looking for a Junior Server Support (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux and VMware.
Technical Requirements:
- Provide remote L1/L2 technical support via phone, email, and chat.
- Troubleshoot hardware and software incidents in enterprise environments.
- Investigate problems in Windows Server, Linux, and VMware environments.
- Analyze system behavior, identify causes, and provide technical solutions.
- Assist customers in server configuration, installation, and administration processes.
- Manage and document incidents in ticketing systems.
- Collaborate with escalation teams for complex technical cases.
Ideal Candidate:
- 1–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk.
- Basic knowledge of enterprise server architecture and hardware components.
- Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
- Experience with troubleshooting and incident management processes.
- Analytical thinking and good problem-solving skills.
- Ability to work independently in a dynamic technical environment.
- Knowledge of RAID, BIOS, iLO/iDRAC, or virtualization concepts.
- Certifications such as CompTIA A+, Server+, or similar technical certifications.
- Previous experience in enterprise technical support environments.
If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!
Similar roles
Open positions we recommend based on this role.