IWMS Solutions Architect
CBRE · United States
- Hybrid
- Full-time
- $145,000 / year
- United States
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Job highlights
- Design and develop ServiceNow/Nuvolo solutions.
- Integrate systems using APIs and Flow Designer.
- Collaborate with cross-functional teams on design.
- Provide ongoing support and troubleshooting.
- Improve platform efficiency and productivity.
About the role
About the Role
The IWMS (Integrated Workplace Management System) team is focused on creating, implementing, and sustaining workplace strategies and technology to improve organizational value and return on real estate investments. We provide meaningful engagements to develop impactful and achievable business solutions.
The IWMS Solution Architect is responsible for designing, developing, configuring, and supporting scalable ServiceNow and Nuvolo solutions that meet complex business and operational requirements. Working closely with product leads, business analysts, and CAD team members, this role delivers high-quality solutions across Workplace Service Delivery (WSD), Nuvolo, Now Assist, and core platform capabilities, following ServiceNow development standards and best practices. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within our client’s broader technical ecosystem.
In addition to providing in-depth analysis, this role concurrently synthesizes the output of workstreams and shares progress updates with senior team leaders. Work is completed with limited manager review.
What You’ll Do
- Design and develop end-to-end solutions across Workplace Service Delivery & Nuvolo application, including case/request experiences, fulfillment automation, and integrations with enterprise systems.
- Platform Development: Design, develop, and customize ServiceNow & Nuvolo applications and modules, including writing complex Business Rules, Client Scripts, and UI Actions to meet business needs.
- Integrations: Build and maintain seamless integrations between ServiceNow/Nuvolo and external systems (e.g., JIRA, Oracle HCM, Monitoring tools) using REST/SOAP web services and Flow Designer.
- Solution Design: Collaborate with cross-functional teams and stakeholders to analyze requirements, creating technical design documents and workflows that drive operational efficiency.
- Support & Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform-related issues and requests.
- Continuous Improvement: Suggest and implement best practices for ServiceNow & Nuvolo. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.
- Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.
- Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst.
What You’ll Need:
- Bachelor's Degree preferred with 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required.
- Strong expertise in JavaScript, Glide API, HTML, CSS, AJAX, ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes) and building custom widgets and UI scripts to improve accessibility and user engagement based on feedback and analytics.
- Proven experience designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and Flow Designer.
- Solid understanding of ServiceNow & Nuvolo development best practices, release management, documentation, and platform governance, with the ability to collaborate effectively with product owners, business analysts, and CAD team members.
- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Ability to provide efficient, timely, reliable and courteous service to customers.
- Ability to effectively present information.
- Ability to comprehend, analyze, and interpret complex documents.
- Ability to solve problems involving several options in situations.
- Requires advanced analytical and quantitative skills.
- Strong understanding in IWMS or CAFM technologies is required.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Key skills/competency
- IWMS Solutions Architect
- ServiceNow
- Nuvolo
- JavaScript
- API Integrations
- Platform Development
- Solution Design
- Release Management
- Agile Methodologies
- Technical Documentation
Skills & topics
- IWMS
- Solutions Architect
- ServiceNow
- Nuvolo
- JavaScript
- API Integration
- Platform Development
- Real Estate Technology
- CAFM
- Remote
How to get hired
- Tailor your resume: Highlight your ServiceNow CSA/CAD certifications and experience with JavaScript, Glide API, and integrations.
- Showcase your skills: Emphasize your experience in IWMS/CAFM technologies and complex solution design in your application.
- Prepare for technical questions: Be ready to discuss your approach to platform development, API integrations, and troubleshooting.
- Demonstrate collaboration: Highlight your ability to work with cross-functional teams and communicate technical concepts clearly.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for the IWMS Solutions Architect role at CBRE?
- The annual salary for the IWMS Solutions Architect position at CBRE ranges from $130,000 to $145,000, with the exact compensation depending on your skills, qualifications, and experience. A discretionary bonus may also be available.
- What certifications are required for the IWMS Solutions Architect role?
- The IWMS Solutions Architect role requires you to have a ServiceNow Certified System Administrator (CSA) and a Certified Application Developer (CAD).
- Does CBRE offer visa sponsorship for the IWMS Solutions Architect position?
- No, CBRE requires applicants for the IWMS Solutions Architect role to be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
- What are the primary technologies used by the IWMS Solutions Architect?
- The primary technologies for this role include ServiceNow and Nuvolo platforms, with a strong emphasis on JavaScript, Glide API, HTML, CSS, AJAX, and various ServiceNow scripting capabilities. Experience with REST/SOAP APIs and Flow Designer for integrations is also crucial.
- What kind of technical experience is needed for the IWMS Solutions Architect job?
- You will need 8-10 years of relevant experience, preferably with a Bachelor's degree. Key technical skills include deep knowledge of ServiceNow scripting, building custom widgets, designing and implementing complex integrations, and a strong understanding of IWMS or CAFM technologies.
- What is the work arrangement for the IWMS Solutions Architect role?
- The IWMS Solutions Architect role is a remote position within the United States.