Patient Operations Lead, Japan

About the Role (What You’ll Be Doing)

We are seeking a Patient Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets.

This role will lead the development of a scalable prescriber workforce, establish strong clinical governance frameworks aligned with Japanese regulations, and act as the primary clinical representative for the Japan market.

You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery. This role requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment.

Key Responsibilities

Clinical Strategy & Market Development (Japan)

• Lead clinical input for new product launches and market expansion in Japan
• Adapt global clinical models to align with local regulations, prescribing practices, and patient expectations
• Shape and continuously improve Japan-specific models of care

Workforce Scaling & Prescriber Management

• Build and scale a reliable, high-quality prescriber network in Japan
• Partner with hiring teams to design and execute screening, assessment, and onboarding processes
• Establish systems for rostering, utilisation, and performance management
• Support clinicians with clear guidance, ensuring consistent and safe prescribing practices

Clinical Quality, Insights & Risk Management

• Monitor clinical performance through audits, data analysis, and prescriber insights
• Lead clinical incident and complaint management, including triage, escalation, and resolution
• Implement continuous quality improvement initiatives to enhance patient outcomes
• Develop scalable clinical guardrails and safety protocols

Clinical Advisory & Cross-Functional Collaboration

• Act as the clinical subject matter expert** for Japan across all functions
• Review and localise clinical content, patient communications, and educational materials
• Collaborate closely with pharmacy partners, operations, and patient support teams
• Ensure effective coordination for clinical risk management and escalation pathways

Clinical Governance & Compliance (Japan)

• Establish and maintain clinical governance frameworks aligned with Japanese healthcare regulations
• Develop clear clinical protocols (e.g., prescribing criteria, eligibility thresholds, escalation processes)
• Support regulatory readiness, audits, and compliance requirements
• Work closely with external stakeholders to ensure adherence to local standards of care

Practitioner Collaboration & Leadership

• Act as the primary escalation point for Japanese prescribers and clinicians
• Foster strong collaboration between remote practitioners and internal teams
• Provide clinical leadership, guidance, and ongoing support to practitioners

External Engagement & Stakeholder Management

• Build relationships with regulatory bodies, clinical associations, and healthcare stakeholders in Japan
• Represent the company in industry events, conferences, and external forums
• Support efforts to build trust and credibility in the Japanese healthcare ecosystem

What Success Looks Like

• A scalable and high-performing prescriber network in Japan
• Strong adherence to clinical quality and safety standards
• Clear and effective clinical governance frameworks tailored to Japan
• Seamless collaboration between clinical, operational, and commercial teams
• Established trust with local regulators, partners, and stakeholders

About You (Who We’re Looking For)

Skills and experience

• Licensed healthcare professional in Japan (e.g., physician, pharmacist, or allied health professional)
• Strong understanding of the Japanese healthcare system, regulations, and prescribing practices
• Experience in clinical operations, digital health, or healthcare strategy
• Proven ability to build and scale teams or processes in a fast-paced environment
• Strong stakeholder management skills, with the ability to work across local and global teams
• Fluent in Japanese (native level) and comfortable working in English

Why join Eucalyptus?

Obesity in Japan is often overlooked. Although the country is seen as a “slim nation,” the WHO recognises obesity for Asian populations from a BMI of 25 due to higher health risks at lower thresholds. Around 20% of adults receive obesity indicators during annual check-ups, yet many don’t get access to ongoing, supportive care.

Euc is here to offer a more supportive path through:

• Thoughtful, evidence-based clinical care
• Ethical and responsible prescribing
• Accessible, affordable treatment options
• Warm, non-judgemental support for every patient

Our aim: Help people in Japan live with confidence, vitality, and long-lasting wellbeing.

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets (includes language learning), shadow peers in other teams, and learn from a global knowledge-sharing culture.
• Work where wellbeing matters — Enjoy wellness budgets, mental health support through our Employee Assistance Program, annual health checks, flu shots, and work from anywhere policy,
• Innovate with purpose - Work with state-of-the-art tools and contribute to bold, impactful solutions in healthcare.