Head of Product Growth

About the role (What you’ll be doing)

We’re looking for a Head of Product Growth to shape and own how Juniper retains and grows patient value through its digital experience.

This role will shape how thousands of patients experience Juniper after they enter care. From onboarding through long-term engagement, you’ll define the strategy and priorities across retention, lifecycle, and LTV, ensuring we build clear, trustworthy, high-performing experiences that support patients throughout their journey with us.

Your core metrics will center on retention, engagement, and LTV. You’ll lead the Product Growth team to identify opportunities, prioritize improvements, and deliver meaningful enhancements across the patient lifecycle, raising the bar on quality, personalization, and performance across every key touchpoint.

This role will also play an important part in Juniper’s ecosystem expansion, helping shape the go-to-market approach for new products, services, and patient experiences as we evolve beyond weight management into a broader preventative healthcare platform.

You’ll lead the Product Growth function and report directly to the General Manager, Juniper Australia, sitting on the Juniper leadership team.

What You'll Be Doing 

• Own Juniper’s retention and lifecycle strategy: Define and lead the roadmap across onboarding, lifecycle journeys, retention initiatives, reactivation flows, and LTV expansion opportunities.
• Lead the Product Growth function: Build, manage, and develop a high-performing team across lifecycle, CRM, design, copy, and product growth strategy.
• Deeply understand the patient mindset: Analyze behavioral data, speak to patients, map friction and motivation, and translate insights into high-impact lifecycle and engagement initiatives.
• Build high-performing digital experiences: Partner closely with Product, Engineering, and Growth to deliver intuitive, trustworthy, and engaging experiences across onboarding, retention, and ongoing patient engagement.
• Drive disciplined experimentation and prioritization: Establish testing frameworks, prioritization logic, and reporting standards that focus the team on the highest-leverage opportunities across retention and LTV.
• Support ecosystem expansion and GTM: Partner with cross-functional teams to launch and scale new products, services, and patient experiences within Juniper.
• Be accountable for performance outcomes: Own retention, engagement, reactivation, and LTV metrics, and focus the team on what moves the needle.

Who You Are

You’ll likely bring 6+ years of experience across product growth, lifecycle, retention, CRM, or experimentation in high-growth environments.

Strong candidates will demonstrate:

• Experience owning retention and LTV metrics at scale: You have led lifecycle, retention, engagement, or CRM initiatives in high-growth environments.
• Strong understanding of personalization and behavioral psychology: You know how to build journeys and experiences that drive engagement and long-term value.
• Sharp instinct for UX, copy, and digital customer experience: You care deeply about clarity, trust, and reducing friction in digital products.
• Strong analytical and commercial mindset: You are comfortable using data to diagnose problems, prioritize opportunities, and influence business outcomes.
• Experience building and leading high-performing teams: You know how to develop talent, create accountability, and operate cross-functionally.
• Clear and structured communicator: You can align senior stakeholders and simplify complex ideas into actionable decisions.
• High standards for execution and craft: You move quickly while maintaining strong attention to quality and detail.

You combine strategic thinking with hands-on leadership, and care deeply about building digital experiences that help people make confident healthcare decisions.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Australia?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. ****Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.