Manager Product Manager - Customer Services & S... @ Capital One
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Overview
Capital One is reshaping customer experiences through innovative technology. The Manager Product Manager - Customer Services & Strategy role is central to reimagining value creation, driving transformational leadership, and solving customer challenges in a digital era.
About The Team
The US Card Customer Services & Strategy team spans Recoveries, Collections, Fraud, Enterprise Platform, and Servicing Products. The team works across various product spaces to create sustainable customer experiences.
Capital One Product Framework
In this role, you will focus on five key pillars:
- Human Centered: Innovate product solutions based on customer needs.
- Business Focused: Deliver outcomes with execution excellence.
- Technology Driven: Leverage technology for resilient solutions.
- Integrated Problem Solving: Address complex issues and mitigate risks.
- Transformational Leadership: Lead cross-functional teams for organizational alignment.
Basic Qualifications
Applicants must have a minimum of three years of experience in Product Management along with a Bachelor’s or Master’s degree in a quantitative field. (MBA with quantitative concentration is acceptable.)
Preferred Qualifications
Experience in translating business strategies into digital consumer products is preferred. Please note, Capital One will not sponsor new employment authorizations for this position.
Compensation Details
The salary range depends on location:
- Chicago, IL: $144,000 - $164,400
- McLean, VA: $158,400 - $180,800
- New York, NY: $172,800 - $197,200
- Richmond, VA: $144,000 - $164,400
Additional Information
This role includes performance-based incentives and a comprehensive benefits package covering health, financial, and other wellness programs. Applications are accepted for a minimum of five business days. Capital One is an equal opportunity employer committed to non-discrimination and a drug-free workplace.
Key skills/competency
- product management
- customer experience
- innovative strategy
- technology
- leadership
- problem solving
- cross-functional
- digital products
- quantitative analysis
- transformational
How to Get Hired at Capital One
🎯 Tips for Getting Hired
- Customize Your Resume: Highlight product management achievements.
- Research Capital One: Understand their culture and innovations.
- Emphasize Quant Skills: Showcase quantitative field expertise.
- Prepare for Case Studies: Expect scenario-based problem solving.
- Follow Application Tips: Tailor your cover letter and online profile.