Business Consultant - Insurance
Capco · Malaysia - Kuala Lumpur
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- Malaysia - Kuala Lumpur
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Subject: Interested in the Business Consultant - Insurance role at Capco
Hi Riley — I came across the Business Consultant - Insurance opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Capco stood out because…
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About the role
Malaysia
Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.
ABOUT CAPCO
Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.
THE ROLE
The Business Consultant – Insurance Transformation will lead and support large‑scale transformation initiatives across Life, General, and/or Motor Insurance. The role focuses on driving business and technology change from strategy through execution, working closely with senior stakeholders to shape future‑state operating models, digital capabilities, and enterprise solutions.
This is a consulting‑style role requiring strong engagement, problem‑solving, and delivery leadership beyond standard documentation‑focused business analysis.
Key Responsibilities:
1) Insurance Transformation & Change Delivery
- Lead and support enterprise‑level insurance transformation initiatives across core insurance domains (Life, General, Motor)
- Drive transformation outcomes across strategy, operating model design, process re‑engineering, and technology enablement
- Translate business vision and objectives into scalable operating models, target‑state processes, and transformation roadmaps
2) Business & Stakeholder Engagement
- Partner closely with senior business stakeholders, product owners, technology teams, and delivery partners
- Act as a trusted advisor, facilitating alignment between business and technology across complex, cross‑functional environments
- Navigate ambiguity, manage competing priorities, and drive consensus across diverse stakeholder groups
3) Solution Design & Innovation
- Facilitate design thinking sessions, workshops, and working groups to identify innovative and practical solutions
- Lead solution discussions beyond traditional BA documentation, shaping outcomes collaboratively with business and engineering teams
- Drive process re‑engineering initiatives to improve efficiency, customer experience, and operational effectiveness
4) Delivery Enablement
- Convert business requirements into clear, actionable transformation and technology requirements
- Ensure alignment between business intent, solution design, and delivery execution
- Support end‑to‑end delivery from early concept through implementation and adoption
Required Experience
- 8–15 years of experience in insurance transformation, consulting, or enterprise change initiatives
- Strong domain expertise across Life, General, and/or Motor Insurance
- Proven experience delivering large‑scale business and technology transformation programmes
- Prior consulting experience strongly preferred
Core Capabilities
- Excellent stakeholder management and collaboration skills, including senior and executive‑level engagement
- Strong problem‑solving and analytical thinking, with the ability to operate effectively in ambiguous environments
- Experience driving operating model design, process transformation, and digital enablement
- Ability to bridge business and technology teams to deliver aligned, scalable solutions
Transformation & Delivery Knowledge
- Understanding of end‑to‑end insurance value chains and core insurance systems
- Familiarity with Agile, hybrid, or waterfall delivery models
- Experience working across multi‑vendor or partner delivery environments
WHY JOIN CAPCO?
You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.
We offer:
A work culture focused on innovation and building lasting value for our clients and employees
Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
A diverse, inclusive, meritocratic culture
Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement
NEXT STEPS
If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.
To learn more about Capco and its people check out the website on www.capco.com
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