Operations/Service Manager
Burlington Stores, Inc. · Broomfield, CO
- On site
- Full-time
- $72,500 / year
- Broomfield, CO
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Subject: Interested in the Operations/Service Manager role at Burlington Stores, Inc.
Hi Dana — I came across the Operations/Service Manager opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Burlington Stores, Inc. stood out because…
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Job highlights
- Lead store operations and customer service teams.
- Manage cashier and customer service supervisors.
- Oversee receiving processes and inventory accuracy.
- Act as Manager on Duty, setting leadership example.
- Support store manager with staffing and training.
About the role
Operations Service Manager
Position Overview
Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day In The Life
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving SOPS.
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
- Communicate effectively with the District and Regional Management teams.
You'll Come With
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience utilizing scheduling and reporting computer software.
- Travel may be required from time to time.
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Key skills/competency
- Retail Management
- Store Operations
- Customer Service
- Team Leadership
- Inventory Management
- Loss Prevention
- Staff Training
- Operational Efficiency
- Performance Management
- Sales Driving
Skills & topics
- Retail Management
- Store Operations
- Customer Service
- Team Leadership
- Inventory Management
- Loss Prevention
- Staff Training
- Operational Efficiency
- Performance Management
- Sales Driving
- Off-Price Retail
- Big Box Retail
- Scheduling Software
- Inventory Control
- Asset Protection
- Manager on Duty
- Employee Development
- Business Results
- Colorado
- Thornton
How to get hired
- Tailor your resume: Highlight 3+ years of retail management experience, emphasizing off-price or big-box environments and operational achievements.
- Showcase leadership skills: Detail your experience in coaching, training, and developing teams, including customer service and receiving staff.
- Demonstrate operational expertise: Emphasize your ability to manage store operations, execute SOPs, and ensure inventory accuracy.
- Address flexibility: Clearly state your availability for flexible scheduling, including early mornings, nights, weekends, and holidays.
- Prepare for interviews: Be ready to discuss how you embody company values, drive business results, and handle high-energy, process-driven environments.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of an Operations Service Manager at Burlington Stores?
- The Operations Service Manager at Burlington Stores is responsible for leading customer service and cashier teams, managing store operations and receiving processes, ensuring inventory accuracy, and acting as the Manager on Duty. They also support the Store Manager in areas like staffing, training, and succession planning.
- What experience is required for the Operations Service Manager role at Burlington Stores?
- The role requires at least 3 years of Retail Management or Store Operations experience, ideally within an Off Price, Big Box, or specialty retail setting. Experience with scheduling and reporting software is also necessary.
- Can I apply for the Operations Service Manager position if I can only work specific shifts?
- The Operations Service Manager role requires a flexible schedule, including early mornings, nights, weekends, and holidays. Candidates must be able to accommodate these scheduling needs to be considered for the position.
- What are the physical requirements for an Operations Service Manager at Burlington Stores?
- Candidates must be able to lift and move boxes weighing up to 40 lbs. This is a physical aspect of the role, particularly related to managing store operations and receiving.
- What kind of benefits does Burlington Stores offer its Operations Service Managers?
- Burlington Stores offers a competitive wage, flexible hours, and an associate discount. Benefits include medical, dental, and vision coverage, life and disability insurance, paid time off, paid holidays, paid sick time, and a 401(k) plan for full-time associates.
- How does Burlington Stores approach pay for the Operations Service Manager position?
- Pay decisions for the Operations Service Manager role are based on various factors including qualifications, education, job-related skills, relevant experience, and geographic location. The provided pay range is between $24.95 and $33.25 per hour.
- What opportunities for growth are available for an Operations Service Manager at Burlington Stores?
- Burlington is a rapidly growing brand that provides a variety of training and development opportunities. This allows associates to grow with the company, offering potential career advancement within store management or other areas.
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