Marketing Director Programs & Operations

What You’ll Do

As Director of Marketing Programs & Operations, you will own the end-to-end marketing program lifecycle for multiple disease areas and product lines. You will define strategy, optimize process, and lead a team that executes campaigns, analytics, vendor partnerships and program operations. You are equally comfortable developing high-level strategy and stepping in to drive execution when needed. In short: you lead the orchestra, but you also pick up an instrument when the score calls for it.

• Strategic Leadership & Planning: Set the vision and roadmap for the Marketing Programs & Ops team—aligning marketing campaigns, brand initiatives and commercial launch readiness across disease areas.
• Team Leadership & Development: Build, mentor and manage a high-performing team (e.g., program managers, analysts, operations specialists), creating a culture of accountability, innovation and collaboration.
• Process & Operational Excellence: Design and implement scalable processes, governance mechanisms (incl. promotional review committee, vendor contracting, budget tracking) and tools (e.g., promo systems, analytics dashboards) to ensure operational rigor.
• Cross-Functional Collaboration: Partner closely with Brand, Commercial, Medical, Legal/Compliance, Field Sales, and external agencies/vendors to ensure flawless launch and campaign execution.
• Performance Analytics & Insights: Own the metrics—program ROI, adoption, field engagement—developing actionable insights that continuously improve marketing effectiveness.
• Vendor & Budget Oversight: Manage the vendor ecosystem (media agencies, creative, field services), negotiate contracts, optimize spend, and ensure fiscal discipline and transparency.
• Hands-On Execution When Required: While your focus is strategic and operational leadership, you will also dive in—reviewing copy, coordinating materials development, triaging field requests, managing partner vendors—when the business requires agility.

Where You'll Work

This is a hybrid role and requires in-office collaboration 2-3x per week in our San Francisco and Palo Alto Office. 

Who You Are

• Bachelor’s degree required; advanced degree (MBA or equivalent) preferred.
• Significant (10+ years) marketing operations or program management experience in pharmaceutical / biotech or high-complexity commercial environment, with at least 5 years in a leadership role.
• Proven track record of building and scaling teams that deliver high-impact commercial marketing programs, campaigns and launches.
• Strong business acumen—able to connect market realities, brand strategy and operational execution into a coherent operating model.
• Exceptional organizational skills and operational mindset—can juggle strategy, process design and day-to-day execution.
• Excellent communication—able to influence at the executive level, partner across functions and articulate vision clearly inside and outside the team.
• Analytical thinker with demonstrated experience in tracking performance, applying insights and driving optimization.
• Comfortable working at pace, handling ambiguity and stepping in to support execution when required.

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