Voice AI Test - CSM
Bohen Consulting Group · Tampa
- On site
- Tampa
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Subject: Interested in the Voice AI Test - CSM role at Bohen Consulting Group
Hi Jamie — I came across the Voice AI Test - CSM opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Bohen Consulting Group stood out because…
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About the role
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Associate Customer Success Manager
About the Role
You'll own a portfolio of accounts and be the primary relationship owner for a set of customers post-sale. Your job is to make sure they're actually getting value out of the product, not just paying for it. This role is a good fit if you're empathetic, data-informed, and genuinely like problem-solving with people.
What You'll Do
- Manage a book of business, primarily SMB or Mid-Market accounts
- Run regular check-ins with customers to review product adoption, surface issues, and align on goals
- Track health signals (usage data, support ticket trends, NPS) and proactively reach out when something looks off
- Partner with Sales on renewals and expansions for your accounts
- Escalate product feedback to internal teams with the context needed to act on it
- Support customers through new feature rollouts and product changes
What We're Looking For
- 0-2 years of experience in customer-facing work, whether that's CS, account management, support, or even retail
- Strong written and verbal communication; you're comfortable leading a call and following up clearly in writing
- You're proactive — you don't wait for a customer to tell you something is wrong
- Comfortable with data; you can look at a usage dashboard and draw a conclusion from it
- Organized enough to juggle 30-50 accounts without dropping context
- Bachelor's degree or equivalent experience
Nice to Have
- Experience with CRM or CS tools (Salesforce, Gainsight, HubSpot, etc.)
- Familiarity with SaaS products or B2B environments
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