Senior Academy Programme Manager

About Bloomreach Academy

Bloomreach Academy is Bloomreach's value realisation engine. We build customers' and partners' expertise and confidence so they can turn their vision into outcomes — driving platform adoption, measurable ROI, and customer advocacy. Academy sits at the heart of the customer journey, from onboarding to mastery. We are a strategic lever for Bloomreach growth, not just a training function.

Four values guide how we work:

• Learner obsession — every decision we make is for the benefit of our learners.
• Craftsmanship — our work is grounded in learning science and industry best practice; we consult, challenge, and advise before we build.
• Innovation — we continuously iterate on how we work, adopting new approaches intentionally to create real value.
• Talent cultivation — we create the conditions for people to do their best work through opportunity, the right tools, and genuine support.

Overview of the Role

We're evolving our Academy Operations function from a generalist model into a discipline grounded in programme management methodology and specialisation. As a Senior Academy Programme Manager, you'll independently run Academy programmes end-to-end while starting to build depth in one specialisation: Learner Experience.

In practice, you'll support all aspects of Bloomreach Academy operations, with an increasing focus on Learner Experience. Learner Experience is about how it feels to learn with Bloomreach Academy, from the first interaction to advocacy. In this specialisation, your programmes will cover learner journeys, content discoverability, UX, personalisation and engagement strategy, and more. You'll partner closely with our other Senior Programme Manager (Systems Architecture), the Content team, and other teams internally to turn data and learner feedback into learning experiences that learners love.

What You'll Do

Programme management

• Independently manage Academy programmes end-to-end, applying PM methodology in practice (project plans, stakeholder maps, milestone reviews, documented decisions), and drawing on guidance only where genuinely needed.
• Act as a trusted partner for Subject Matter Experts, internal stakeholders, and learners, owning structured status communication and reducing recurring queries.
• Create and maintain the process documentation and delivery frameworks the team relies on, and continuously improve core processes.
• Leverage AI and automation to improve operational and delivery efficiency.

Specialisation: Learner Experience

• Partner closely with the Content team, the other Senior Programme Manager (Systems Architecture), and other relevant teams on:
• Shaping learner journeys and tailoring the experience to each learner persona's needs and preferences.
• Setting the engagement strategy and building the communications and nudges that lift registration, activation, progression, and completion.
• Improving content discoverability and the usability of Academy's learning environments (UX/UI), from navigation and course presentation to accessibility.
• Turning learner feedback and behavioural data into a prioritised Learner Experience roadmap, then coordinating delivery against it across Content, platform, and operations teams.

Your First 90 Days

A rough guide to how we see the role ramping up — a starting point, not a rigid checklist.

By 30 days

• Completed company onboarding, with a solid grasp of Bloomreach, our customers, and a good overview of Bloomreach Academy.

By 60 days

• Deep-dived into Academy Operations — our packages and pricing model, our tech stack, and how learner administration and the learner lifecycle work today.
• Started building relationships with key internal stakeholders (e.g. Customer Marketing, Product Marketing).

By 90 days

• Assessed the current state of Learner Experience and identified the key gaps.
• Started taking over existing programmes and developing ideas for new ones.

What We're Looking For

• 3+ years in programme/project management, learning operations, L&D, customer education, UX, or a related operational field — ideally in SaaS, L&D tech, or a fast-moving technology environment.
• Demonstrated ability to run multiple workstreams independently using a structured programme management approach (scope, milestones, risk, stakeholder management).
• A genuine interest in (or experience with) learner experience: journey design, UX/UI thinking, and engagement/personalisation strategy.
• Comfort working with data — pulling, interpreting, and acting on operational and engagement metrics, and building or briefing dashboards.
• Strong written and verbal communication; able to give clear, structured updates to internal teams and leadership. English B2+ level.
• A proactive, solution-oriented mindset and a habit of using new technologies (including AI) to work smarter.
• Self-organisation and the ability to navigate ambiguity.
• Nice to have: familiarity with LMS/learning platforms, authoring tools, or marketing/CRM systems; experience designing learner-facing or customer-facing journeys.

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