IT Asset Coordinator

IT Asset Coordinator

Black Mountain Dynamics | Hiring Manager: Amanda Melo | Mountain View, CA

Full-time | Operations

About Black Mountain Dynamics

Black Mountain Dynamics secures, deploys, and supports IT infrastructure for startups, small businesses, as well as large enterprise organizations. Our approach focuses on building reliable, secure, and scalable technology environments tailored to each client's needs.

As we continue to grow, the accuracy and reliability of hardware operations has become increasingly important to our delivery work. Managing the physical inflow and outflow of equipment — from receiving and staging to deployment and returns — plays a critical role in ensuring client projects run on time and without error.

Role Overview

We are seeking an IT Asset Coordinator for a rapidly scaling robotics company to own the physical lifecycle of hardware across client deployments and internal operations. This role is responsible for receiving, staging, tracking, shipping, and returning equipment — ensuring that every device is accounted for, properly configured for handoff, and delivered to the right place at the right time.

The IT Asset Coordinator will work closely with project managers, engineers, and procurement to bridge the gap between what's been ordered and what's physically in hand. This role is ideal for someone who is organized, hands-on, and takes pride in keeping operations running cleanly behind the scenes.

Core Responsibilities

THE PERSON IN THIS ROLE WILL BE RESPONSIBLE FOR:

• Receiving, inspecting, and logging all inbound hardware shipments against purchase orders and BOMs

• Maintaining accurate physical and system-level inventory of all equipment across staging, storage, and deployment

• Preparing and staging hardware for hundreds of client deployments, including labeling and documentation

• Coordinating outbound shipments and equipment deliveries to client sites or field engineers

• Managing RMA processes, warranty returns, and equipment retrieval at end of deployment

• Tracking asset status throughout the full lifecycle — from receipt to decommission — within ServiceNow

• Coordinating with procurement to flag discrepancies between ordered and received equipment

• Working with project managers and engineers to ensure hardware is ready and available ahead of deployment windows

• Maintaining a clean, organized staging and storage environment

• Identifying operational gaps in asset tracking or logistics workflows and recommending improvements

What We're Looking For

THE IDEAL CANDIDATE WILL HAVE:

• 2–4 years of experience in technical asset management, logistics coordination, or hardware operations

• Hands-on experience receiving, staging, and shipping technology equipment

• Strong organizational skills with the ability to manage multiple open shipments and asset records simultaneously

• Comfort working in a physical warehouse or staging environment alongside an office or field setting

• Attention to detail when matching received equipment against purchase orders, BOMs, and serial number records

• Clear communication skills when coordinating with internal teams on hardware readiness and timelines

Nice to Have

WHILE NOT REQUIRED, THE FOLLOWING EXPERIENCE IS HELPFUL:

• Experience working in an MSP, IT services, or technology deployment environment

• Familiarity with networking hardware such as firewalls, switches, routers, or wireless access points

• Experience with ServiceNow

• Experience with barcode scanning, asset tagging, or inventory management tools

• Exposure to procurement workflows and purchase order processes

Key Strengths for Success

PEOPLE WHO SUCCEED IN THIS ROLE TYPICALLY DEMONSTRATE:

• Strong ownership of physical inventory accuracy and asset record integrity

• A hands-on, reliable approach to staging, packing, and shipping work

• Proactive communication when shipments are delayed, equipment is missing, or records don't match

• Ability to manage multiple priorities in a fast-moving deployment environment

• Comfort working across operations, engineering, and procurement teams

Working Conditions

This role is based in the San Francisco Bay Area and requires the ability to work full-time onsite in Mountain View or at nearby client locations. Regular hands-on work with hardware is required, including lifting and moving equipment. Occasional travel to client sites may be needed for delivery or retrieval logistics.

Benefits

BLACK MOUNTAIN DYNAMICS OFFERS A COMPREHENSIVE BENEFITS PACKAGE, INCLUDING:

• Health, dental, and vision insurance

• 401(k) with company match

• Certification reimbursement and professional development support

• Paid time off and company holidays

• Flexible work arrangements where applicable

Growth Opportunity

As BMX continues to scale, this role may expand into broader responsibilities such as:

• Managing vendor logistics relationships and inbound freight coordination

• Supporting procurement operations and purchase order tracking

• Leading asset lifecycle strategy across the client portfolio

• Building out structured asset management workflows and tooling

This role offers a strong path into Procurement Operations, IT Operations Management, or Asset Lifecycle leadership as the company grows.