IS&T Field Lead

Job Summary

Bechtel is seeking an Information Systems & Technology (IS&T) Field Lead to join the IS&T team located at the project construction site in Syracuse, New York. The IS&T Field Lead will work with a group of IS&T Technicians who provide support for IS&T infrastructure and services across both the site and field offices.

The IS&T Field Lead oversees a complex, large-scale hybrid cloud and on-premises infrastructure. This includes managing technical guidance for support tickets, providing executive-level white glove services, resolving complex technical issues, and implementing technical solutions. In addition to these duties, the IS&T Field Lead leverages their technical experience to personally deliver a broad spectrum of end-user support, including the administration and management of cloud-based services and physical hardware assets as required.

This position is also responsible for managing upgrades and new technology projects, ensuring smooth operation and continuous improvement of IS&T systems at the project site.

Major Responsibilities

• Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement / workflow automation solutions
• Develops IT support guides, training material and shares knowledge, ensuring IT teams know how to configure and support any deployed solutions
• Coordinates and leads special projects and tasks with cross-functional teams on as needed basis
• Provides proactive executive white glove support globally (direct as well as remote).
• Responsible for reporting on metrics
• Identifies support staff skills gaps, training needs, and provides coaching & feedback to cover technical challenges as needed
• Follows the established technology standards, policies, support processes and security requirements
• Conducts project reviews on schedule, prepares and issues progress reports, raises and/or escalates any identified issues to the appropriate level for action
• Performs technical support actions, including, but not limited to: Endpoint configuration (PCs as well as mobile devices), deployment and upgrade
• Deploy and support standard collaboration technologies (O365) such as Microsoft Teams, OneDrive
• Troubleshoot Teams and HP/Poly video conferencing endpoints and smart displays like Surface Hubs
• Perform device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNow
• Resolve incidents, request and tasks for deployed infrastructure services to end-users, including resolving complex problems
• Supports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions)
• End-user hardware assets and configuration life cycle management through tools like ServiceNow
• Performs moves, adds, and changes
• Travels to offices / job sites for short term project support as needed.

Education And Experience Requirements

Requires bachelor's degree (or international equivalent) and 8+ years of relevant experience or 12+ years of relevant work experience in lieu of degree. A combination of experience and technical certifications may also meet this requirement. Must have a good understanding of the major IT infrastructure systems (Microsoft domains, Cloud VPN, Virtual Servers, Caching File Servers, SDWAN, Teams Voice) and how to plan their implementation.

Desirable Qualifications

• Microsoft Azure Fundamentals
• ITIL v4 Foundation certification
• Microsoft 365 Certified: Enterprise Administrator Expert
• Project Management Professional (PMP) certification
• Cisco Certified Network Associate (CCNA)

Required Knowledge And Skills

Interpersonal Skills

• Excellent interpersonal and stakeholder management skills
• Excellent written and verbal communication skills
• Excellent time management skills and ability to work under pressure to meet deadlines
• Excellent ability to manage competing priorities

IT Infrastructure Management Experience (Advanced)

• Providing solutions, troubleshooting complex issues
• Expertise in ServiceNow IT Service Management (ITIL)
• Fully proficient in managing IT hardware assets
• Experience in IT vendor management
• Advanced knowledge of Information security practices

Technical Knowledge (Advanced)

• End User computing
• Windows 10 and 11
• Virtual Desktop Infrastructure
• Mobile Device Management
• Modern Collaborative Technologies & Cloud Computing Tools
• Microsoft 365 – Teams, SharePoint, OneDrive
• Azure Active Directory
• Power-BI and Power-App

Desirable Technical Knowledge

• Knowledge of Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.)
• Knowledge of the software and integration architecture for document management, project controls, engineering, workflows and dashboards
• Experience of mid-scale Engineering, Procurement, and Construction (EPC) projects

Total Rewards/Benefits

Bechtel offers a competitive total rewards package that includes comprehensive medical, dental, and vision plans, along with optional disability and supplemental insurance options, generous paid time off (160 hours annually, accrued 6.16 hours per pay period), nine paid holidays, paid parental leave, discretionary bonuses, and a well-designed 401K plan with matching and profit-sharing components.

Diverse Teams Build The Extraordinary

Bechtel is committed to being a company where every colleague feels that they belong. We are proud of our diverse workforce and are committed to fostering an inclusive environment where all employees feel respected, rewarded, supported, and treated equitably.

Key skills/competency

• IT Infrastructure Management
• ServiceNow
• End User Support
• Cloud Computing
• Microsoft 365
• Azure Active Directory
• Technical Support
• Team Leadership
• Project Management
• Information Security