RMA DC Operator I (Onsite)
Axon · Arizona, USA
- On site
- Arizona, USA
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Subject: Interested in the RMA DC Operator I (Onsite) role at Axon
Hi Riley — I came across the RMA DC Operator I (Onsite) opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Axon stood out because…
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About the role
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As an RMA DC Operator I, you will play an important role in Axon’s distribution and returns operations. You will support outbound shipping and inbound receiving by ensuring orders are accurate, shipped on time, and properly documented, while also receiving, routing, and tracking returned materials through the correct RMA processing areas. You are organized, detail-oriented, safety-minded, and comfortable working in a fast-paced warehouse or distribution environment. Your work will help ensure products and returned materials move efficiently, accurately, and in compliance with company procedures and applicable regulation
What You'll Do
- Use internal systems and software to track, prioritize, route, and process orders and returns
- Support outbound shipping by preparing, verifying, and coordinating shipments
- Verify picked orders to ensure correct quantities, items, and documentation
- Ensure required shipping documents are properly included or affixed, including packing slips, bills of lading, labels, and other shipment documentation
- Inspect labels, barcodes, and shipment details for accuracy and completeness
- Coordinate outbound pick-ups with UPS, freight carriers, or other logistics partners as assigned
- Receive daily RMA return deliveries from carriers
- Transfer materials throughout the department to the appropriate processing stations
- Document receiving discrepancies and escalate issues as needed
- Support various RMA processing requirements based on business needs
- Maintain a clean, organized, and safe work environment
- Follow all applicable company policies, safety procedures, and legal/regulatory requirements, including Dangerous Goods requirements when applicable
What You Bring
- Previous shipping, receiving, warehouse, logistics, or distribution experience
- Working knowledge of logistics, shipping, receiving, or warehouse procedures
- Strong attention to detail and commitment to accuracy
- Excellent organization and communication skills
- Ability to prioritize tasks in a fast-paced environment
- Problem-solving skills and ability to identify and escalate discrepancies
- Ability to safely operate a forklift
- Experience handling RMA, returns, repair, or reverse-logistics processes
- Experience with UPS, freight carriers, bills of lading, packing slips, or shipping documentation
- Dangerous Goods shipping or handling experience
- Experience using ERP, WMS, inventory, shipping, or order-management systems
- Forklift certification
Physical Demands
Ability to stand, walk, bend, push, carry for 8 of hours at a time; ability to lift 50 unaided; ability to ascend and descend stairs; ability to grasp and use small parts; ability to occasionally kneel, crouch, bend as required to perform tasks
Work Environment
Within the Axon manufacturing facility, employees may be exposed to manufacturing noise, ambient temperatures, close quarters, hazards associated with working around moving machinery, exposure to vibrations and industrial lighting
Personal Protective Equipment
Personal Protective Equipment (PPE) will be provided by Axon and may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes but is not limited to, safety eyewear, hearing protection. Employees are required to apply ergonomic correctness to all job tasks to the fullest extent possible.
NOTE: The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may require legal eligibility to work in a firearms environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, creed, color, sex (including gender identity, gender expression, sexual orientation, pregnancy, childbirth, or medical conditions related to pregnancy or childbirth), breastfeeding (or medical conditions relating to breast feeding), age, marital status, national origin or ancestry, genetic information, disability (including medical condition), veteran status, citizenship status, or any other characteristic protected by applicable local, state, or federal law.
Reasonable accommodations may be made to enable qualified individuals with disabilities and/or religious reasons to perform the essential functions of this position. Additionally, if you need a reasonable accommodation because of a disability or religious reason for any part of the employment process, please send an email to recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.