Enablement Project Manager, Professional Services
Axon · scottsdale
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- scottsdale
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Subject: Interested in the Enablement Project Manager, Professional Services role at Axon
Hi Morgan — I came across the Enablement Project Manager, Professional Services opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and Axon stood out because…
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About the role
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
We’re seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team. As a Project Manager, you’ll step into whatever the team needs next: strategic initiatives, cross-functional programs, training and enablement, and process and tooling improvements. You are the person who brings structure to ambiguity, aligns stakeholders, and drives work from idea through rollout - whether that means standing up training and resources for the field teams, accelerating deployments through better workflows, or partnering on AI-assisted analysis and documentation. This role is ideal for someone adaptable, action-oriented, and ambitious - ready to jump into any challenge, align cross-functional teams, and deliver measurable impact across the business.
What You’ll Do
Location: Scottsdale, AZ - This role requires in-office presence Tuesday through Friday, with the flexibility to work remotely on Mondays.
Reports to: Senior Manager, Professional Services Operations
Program & Initiative Delivery
- Scope, plan, and own end-to-end projects from discovery through rollout with clear milestones, change management, and hands-on execution.
- Translate complex asks into crisp problem statements, success criteria, and measurable outcomes—then execute.
Enablement, Training & Resources
- Design and ship enablement packages for internal teams and partners: training sessions, quick-reference guides, checklists, and curated resources.
- Partner with delivery, coordinators, and leadership to close skill and information gaps that slow deployments or create rework.
Process, Systems & Scale
- Map current workflows, find bottlenecks, and lead process improvements that shorten cycle time, reduce errors, and improve handoffs across teams and systems.
- Coordinate with IT, Commercial Operations, Finance, Customer Success, Sales, and vendors when initiatives touch systems, data, contracts, or customer-facing commitments.
Data, reporting & AI-assisted work
- Pull together data from multiple sources to answer operational questions, support decisions, and tell a clear story.
- Support data hygiene and consistency for initiatives you own.
- Champion automation and standardization to reduce cycle time and rework.
Stakeholder leadership
- Facilitate working sessions, drive accountability, and escalate early with options and tradeoffs.
- Communicate clearly to frontline operators and leadership; adjust depth and format to the audience.
What You Bring
Experience
- 3–5 years in project or program management, operations, deployment coordination, or consulting-style internal roles with end-to-end ownership of cross-functional work.
- Demonstrated success improving how teams work (process, tooling, or enablement), not only tracking tasks.
- Comfort operating in high-change environments with shifting priorities.
Skills & tools
- Strong skills in planning, prioritization, and written communication.
- Proficiency with spreadsheets and common collaboration tools; familiarity with CRM, work order / project tracking, and dashboarding tools (e.g. Salesforce, Smartsheet, Sigma, Power BI-or equivalents) is a plus.
- Enthusiasm for practical use of AI to move faster on analysis, documentation, and communication, with sound judgment on quality and risk.
Approach
- Consultative and curious - you ask sharp questions, listen actively, and align solutions to real business needs.
- Clear, concise communicator - you simplify complexity for both executives and frontline teams.
- Reliable execution - you handle quick-turn requests while driving longer-term projects to completion.
- Bias for action and improvement - you bring structure to ambiguity, think critically, and seek smarter, scalable ways to work.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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