Specialist II, Service Operations
ASM · Japan > Tomakomai
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- Japan > Tomakomai
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Subject: Interested in the Specialist II, Service Operations role at ASM
Hi Dana — I came across the Specialist II, Service Operations opening and wanted to reach out directly. I've spent the last few years doing exactly this kind of work, and ASM stood out because…
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About the role
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job's mission
As a Specialist , Service Operations CKM, you'll play a key role in supporting the service operations and lifecycle. From ensuring preventive maintenance (PM) activities are completed and documented accurately, to coordinating spare parts and logistics, you'll help the team deliver smooth and timely service administration execution. This is a hands-on service administration support role where precision, coordination, and proactive communication all help keep our customers' fabs running at peak performance.
What you will be working on
- Coordinate and follow up on the completeness of CKM (clean kit management) activities and related checklists within deadlines
- Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams and external vendors
- Submit purchase requests (PR), manage pricing revisions, and track PO issuance to avoid delays in clean starts and shipments
- Monitor PM activity closure and time charging once parts are picked up
- Report and follow up on recycling and IQC feedback, including anomaly handling and data reporting
- Manage on-hold kits by coordinating disposition with VE, Service, and Sales teams
- Handle process constraints and cherry parts control, including W order compensation tracking
- Confirm spare part availability and escalate to planning in case of shortages or forecast gaps
- Support customer PM forecasting, part consumption backfill, and coordination with clean vendors during peak demand
- Review and reconcile vendor stock reporting; correct inaccuracies and provide updates on abnormal stock status
- Follow through on assigned tasks, executing on time and proactively reporting improvement activities
What we are looking for
- Minimum a Bachelor's degree in Business, Supply chain, or related field
- Strong organizational and coordination skills, with attention to detail
- Basic understanding of service administration operations or logistics in a manufacturing or semiconductor environment
- Proficiency in Microsoft Office (especially Excel); comfortable handling reporting and data
- Strong sense of ownership and accountability in task follow-up and reporting -
- Business-level English communication skills for workplace interactions and written correspondence
What sets you apart
- Prior experience in an administrative support, logistics or supply chain coordination role within the semiconductor environment
- Experience using SAP ERP system
- Ability to multitask and work under pressure in a fast-paced, customer-focused environment
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.